Person Centred Care Officer (Scheduling Coordinator)

We are currently seeking a Temporary Person\-Centred Care Officer to join our team for a six‑month rolling contract period, which may be extended or ended as required. This role will support the team on the weekends and on week days in delivering high\-quality, person\-centred care services in line with North Dublin Home Care’s values. The ideal candidate will be organised, approachable, and committed to supporting service users and colleagues while contributing positively to team operations.

Key Responsibilities:

· Handle incoming calls, posts, queries, complaints, and communications effectively, escalating where necessary.

· Maintain a professional front\-of\-house area, including receptions, meetings and training rooms.

· Managing reception duties, and supporting care coordination by liaising with the Person\-Centred Care Team to ensure schedules run smoothly.

· Implement and support person\-centred care plans to enhance each service user’s quality of life, independence, and involvement in decision\-making.

· Maintain regular communication with service users, families, and home support workers, gathering feedback and promptly addressing any concerns.

· As part of your planning procedures, you should also ensure that the appropriate stock is available for all departments within the business e.g. PPE – community staff, stationery – office staff.

· Support the community management team in scheduling home support worker introductions, shadowing calls etc. as and when required.

· Participate in regular team meetings, case reviews, and quality assurance activities.

· Ensure ongoing compliance with regulatory standards, including active participation in audits and inspections.

· Carry out any other duties or tasks as reasonably assigned by the Line Manager to support the effective operation of the service.

Qualifications \& Experience:

• A relevant qualification in administration, management, or health and social care (e.g., QQI Level 5 or an equivalent recognised certification).


• Experience in supporting in a customer service \& service demands capacity.


• Excellent communication and organisational skills.


• Proficiency in care management software and electronic records.


• Desirable: Experience in person\-centred care \& scheduling coordination.


• Desirable: Knowledge of the Dawn Brooker VIPS Framework and regulatory standards (e.g., HIQA, HSE).

Benefits:

• Bike to work scheme


• Employee assistance program


• On\-site parking


• Work from home

This listing is from indeed. View original listing ↗