Performance Analyst

Details
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Reference number

463462

Salary

£44,447 \- £51,762
A Civil Service Pension with an employer contribution of 28\.97%
GBP

Job grade

Senior Executive Officer### Contract type

Permanent### Business area

DWP \- Digital### Type of role

Analytical

Architecture and Data

Digital

Information Technology### Working pattern

Flexible working, Full\-time, Job share, Part\-time### Number of jobs available

4
Contents
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• Location


• About the job


• Benefits


• Things you need to know


• Apply and further information

Location
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This role may be located in one of the following locations; Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield.

Please find further information on the Corporate hub locations here.

Please note that for candidates requesting to work in Newcastle, the role will initially be based at Benton Park View. It will then move to 1 Pilgrim Place in Newcastle city centre by the end of 2027\.About the job
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Job summary

Please note this role requires you to pass Security Check clearance. For further information, please see 'Selection process details'.

At DWP Digital, we design and develop digital user\-friendly digital services that enable millions of people to access the help, advice, and financial support they need. Almost everyone in the UK relies on our digital services at some point in their lives.

Our digital performance analyst community works across DWP to gain insight on how our services are used and how well our systems perform.

The primary focus of this role is to implement and optimise tagging strategies to enhance the visibility of service interactions and user journeys, as well as to understand how data is being captured and utilised across service lines to measure performance.

As a Performance Analyst, in DWP Digital and Transformation Group, you will design, implement and optimise tagging strategies that improve the visibility of service interactions and user journeys. You will work closely with product teams to enabling accurate performance measurement and generate actionable insights, that will improve outcomes for end users.

This campaign is advertising for four vacancies in three areas of Digital and Transformation Group. The first is in Communication, Collaboration and Network Services, who provide the departments core collaboration tooling such as Microsoft Teams, Outlook and the DWP Intranet, and maintain the networks that host them. The second is in the GOV.UK and Signposting team who are responsible for over 12,500 pages on GOV.UK \- the single website for all central government services and information. They design content based on how users interact with the site and build products for DWP on GOV.UK. The third is the Performance Analytics Hub, which sets standards and practices for the Performance Analytics community and supports a wide range of teams across Digital and Transformation Group.

Job description

Performance Analysts in DWP Digital support iterative design of services by analysing of a wide range of datasets and collaborating with User Researchers, Business Analysts and Data Scientists to create a holistic understanding of our systems, business and users.

You will be responsible for carrying out analysis and providing insights against the measures you have developed. Encouraging digital teams to always design and build with measurement and the value to the citizen in mind. Nurturing a user needs measurement culture in the teams you work with.

You will need to:

• Conduct analysis by developing and working with performance measurement frameworks, KPIs, goals, user needs and benefits.


• Collaborate closely with digital teams that build services for our citizens. You will develop measures from a variety of data sources that support teams to prove the value they add and ensure they meet the Government’s Digital by Default Service Standard.


• Communicate data stories using effective data visualisation in tooling such as Looker Studio and PowerBI


• Regularly use enterprise level datasets and use query languages ( eg. SQL) to interrogate and analyse them


• Help create a thriving community of performance analysts, by working with the team to create common standards and ways of working

This is a key role, where a variety of stakeholders will depend on you to deliver accurate and actionable insights, to drive the focus and centralise the user in everything that we do.

Person specification

When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria below:

• Performance Measurement \-

Lead the development of performance measurement frameworks, defining KPIs and translating business goals into clear, measurable outcomes.

• Communicating Analysis and Insight \-

Select and tailor communication methods to effectively present analysis, delivering clear visualisations and insights to both specialist and non\-specialist audiences, and providing actionable recommendations to support decision\-making.

• Working together \-

Foster collaborative working across teams, building strong stakeholder relationships to share knowledge and resources, while promoting a positive, inclusive team culture where colleagues feel valued and respected.

• User centred analysis \- Use quantitative and qualitative user data to drive outcomes, delivering stakeholder\-focused analysis and recommendations, while collaborating with user researchers and guiding others in understanding user needs and stories.

If you would like to learn more about the role, please contact aisha.gultasab@dwp.gov.ukBenefits
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Alongside your salary of £44,447, Department for Work and Pensions contributes £12,876 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
We also have a broad benefits package built around your work\-life balance which includes:

• Working patterns to support work/life balance such as job sharing, term\-time working, flexi\-time and compressed hours.


• Generous annual leave – at least 25 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus 9 days public and privilege leave.


• Support for financial wellbeing, including interest\-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.


• Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first\-class programme of competitions, activities and benefits for its members (subscription payable monthly).


• Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service.


• Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.


• An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.

Hybrid Working

This role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non\-contractual arrangement and your office will be your contractual place of work.

If a hybrid working arrangement is suitable for the role and for you, you will normally be required to spend a minimum of 60% of your contracted working hours from your DWP office.

If you have a disability, caring responsibilities, or other circumstances that may affect your ability to meet the minimum office attendance requirement, please discuss this with us using the contact details in this advert.

Salary Information

Pay for this role is from £44,447 to £51,762\.

The maximum salary for the grade is £46,547, however a Digital Allowance of up to £5,215 per annum is available for exceptional candidates. Digital Allowance is non\-salary, and non\-pensionable, and is classed as a temporary allowance. It is reviewed annually where it could be retained, amended, or removed.

Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.

Existing Civil Servants who secure a new role on lateral transfer will maintain their current substantive salary.

Existing Civil Servants who gain promotion will move to the bottom of the grade pay scale or receive a 10% increase applied to their current substantive salary, whichever is greater.

Any temporary allowances that you are currently in receipt of will not form part of the calculation to determine your pay. Any allowances that are in payment will cease when you move into your new role.

Things you need to know
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Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.### Selection process details

Stage 1: Application

Your application will consist of three parts:

1\. A Personal Details application form.

2\. Employment history \- this should contain your work experience and any skills, qualifications and accompli

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