People Services Advisor
About AXA:
AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth\-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.
AXA UK Support Functions look after our three customer\-facing business units, providing the infrastructure and expertise to make sure we can be there for our customers.
Job overview:
AXA Bolton Office is looking for a group of People Services Advisors to join the team on a fixed term basis until the end of 2026\. Are you someone who loves helping others and keeping things organised? You'll play a key role in guiding our colleagues with expert advice, managing cases, and supporting our HR systems. If you're customer\-focused, detail\-oriented, and thrive in a busy environment, we'd love to hear from you!
Key responsibilities:
- Handle calls and emails, provide HR support, manage case portfolios, and ensure data accuracy in our systems.
- Work closely with internal teams to deliver top\-notch service and support vital HR projects.
- Answer calls and provide advice to colleagues.
- Manage cases via Help and support HR tasks and escalate issues when necessary.
- Support HR processes and document filing.
- Collaborate with payroll and other teams.
- Prioritise tasks effectively.
- Ensure high\-quality customer service at all times.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.
We know that some candidates may be discouraged from applying if they don't meet every requirement. If you’re excited by this job and the prospect of working at AXA but you’re not sure you tick every box, we’d still encourage you to apply.
Your skills \& experience:
- Strong customer service skills, with a professional manner.
- Experience using case management systems.
- Highly organised with great attention to detail.
- IT skills in MS Office and HR systems.
- Knowledge of data protection principles.
- HR or customer service experience, CIPD qualification, or employment law knowledge is desirable.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
How to apply:
To apply, click on the ‘apply now’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long\-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to Robert.hopemurray@axa\-uk.co.uk.
Applications will close at 9am on Monday 1st of June. We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.
An Assessment Day is scheduled for Thursday 4th of June at our Bolton office
\#LI\-Hybrid
Your benefits
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Pay \& Bonus
Annual pay review and performance\-based bonus.
Private Medical Cover
Employer funded scheme available to all colleagues.
Annual Leave
25 to 28 days of holiday per year, plus bank holidays.
Wellbeing Initiatives
A wide range of services to support your physical, mental, and financial wellbeing.
Volunteering Leave
Three paid volunteering days (21 hours) per year.
Paid parental \& carer's leave
26 weeks' maternity leave and 8 weeks' co\-parent leave. 5 days' carer's leave for planned activities and unexpected emergencies.
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