Pensions Administration Team Leader

The Vacancy

We’re looking for a Pensions Administration Team Leader to lead, develop, and inspire our Pensions Administration team. This is a key role where you’ll drive performance, champion service excellence, and ensure our processes and people are equipped to deliver outstanding results.

You’ll play a central part in shaping our vision, supporting continuous improvement, and representing the team across the wider business.

You will be responsible for:

• Leading, motivating, and developing the team to achieve SLA targets and deliver exceptional service.


• Conducting performance reviews, setting clear objectives, and supporting professional growth.


• Acting as deputy for the Pensions Administration Manager when required.


• Reviewing and improving administrative processes to enhance efficiency and service quality.


• Staying up to date with pension legislation and scheme rules, and checking complex cases and payments.


• Managing complaints, escalations, and maintaining accurate logs.


• Building strong relationships with employers, members, and internal stakeholders.


• Producing management information, monitoring disclosure and SLA breaches, and prioritising workloads effectively.


• Ensuring high standards of quality and output across the team and addressing performance concerns.


• Representing Pensions Administration Services on project groups and contributing to organisational initiatives.

• Proven technical knowledge of pensions administration.


• Confident in problem‑solving, asking questions, and challenging processes constructively.


• Proven ability to lead, motivate, and develop a team.


• Strong decision‑making skills and comfortable managing workloads and deadlines.


• Excellent communication and relationship‑building abilities.


• Skilled in Microsoft Word and Excel.


• Able to work under pressure with excellent time‑management and organisational skills.


• Committed to delivering excellent customer service.


• Adaptable, enthusiastic, and aligned with TPT’s values.


• Supportive team player who encourages engagement and development in others.


• Experience managing resources (people, processes, and workload).

TPT Retirement Solutions (TPT) is one of the UK’s leading providers of workplace pensions with 80 years’ experience of managing defined benefit and defined contribution pension schemes. It has £11\.4 billion of assets under management (as at 30 September 2025\) and 490,000 members.

TPT’s mission is to make pension schemes perform better for everyone, from the sponsoring employers and trustees to the members who are saving for the future. They are an innovative, forward\-thinking organisation, investing in technology to improve the services they provide. TPT are ultimately owned by a pension fund, providing genuine alignment of interests with those of their clients and scheme members.

Benefits

Competitive salary

Performance\-related bonus

Pension scheme

Sports and social events

Training and development plan

Flu jabs

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