Pension Administrator

The Customer Services Representative will be responsible for processing and administering all Ex\-FIL Section 32 policies on the Sonata Wealth platform, ensuring compliance with legislation, regulations, and Scottish Friendly processes and procedures. This role plays a key part in delivering exceptional service to customers and supporting their retirement journey.

Key responsibilities

· Process all servicing requests for Section 32 products, including: Change of details, Change of income, IFA requests, Account suspensions

· Prepare and process regulatory and ad\-hoc customer wake\-up packs as part of the retirement journey.

· Handle all “Money Out” transactions for accumulation accounts including: UFPLS, Partial UFPLS, Small Pots, Stand alone Lump Sum \- some of which have Protected Tax Free Cash.

· Transfers to receiving schemes \- both via Origo and Paper based

· Manage bereavement cases with sensitivity and accuracy.

· Administer flexible drawdown processes, including: Full, partial, and phased crystallisations

· Setting up regular or ad\-hoc income requests

· Beneficiary drawdown upon death

· Provide general servicing of drawdown policies, including pre\-sale illustrations and reviews.

· Ensure accurate and timely processing of all tasks.

· Collaborate within the team to deliver key development tasks and projects.

· Act as a source of product knowledge for other departments, particularly on Flexible Drawdown.

· Engage with colleagues across the business to gather requirements for new and existing projects.

· Manage multiple tasks effectively and meet deadlines.

· Maintain high attention to detail in all activities.

Qualifications and skills

· Strong knowledge of pension schemes, Section 32 products, and flexible drawdown requirements.

· Experience with PAYE tax requirements and payroll processes.

· Proven experience in administering pension and drawdown policies.

· Technical understanding of pension and drawdown rules and regulatory requirements.

· Excellent customer service and communication skills.

· Ability to adapt to a changing environment and take on new tasks.

· Strong organizational skills and ability to manage personal workload.

· Comfortable challenging and improving existing processes and developing new ones.

· Analytical skills to examine information and identify key details.

Scottish Friendly Values

We would like you to demonstrate the Scottish Friendly values in your role:

WE’RE IN THIS TOGETHER

· We collaborate and value each other’s opinion

· We’re a small team with a big impact

· We support each other to thrive and grow

WE CARE ABOUT OUR CUSTOMERS

· Our customers are at the heart of everything we do

· We’re committed to doing the right things for our customers

· We listen to and learn from our customers

WE KEEP MOVING FORWARD

We always see change as an opportunity

Our progress is based on careful management of our risks

We have the courage to test new ideas and learn from them

Job Types: Full\-time, Permanent

Pay: £24,500\.00\-£27,000\.00 per year

Benefits:

• Casual dress


• Cycle to work scheme


• Employee discount


• Health \& wellbeing programme


• Life insurance


• Private medical insurance


• Sick pay


• Work from home

This listing is from indeed. View original listing ↗