Pension Administration Manager - Defined Benefits

This is a superb opportunity to join a growing pensions administration team and lead the delivery of high-quality services across multiple client accounts. This role combines people leadership, operational management, client engagement, and continuous improvement within a fast-paced pensions environment.

Key Responsibilities • Lead a multi-client pensions administration team, ensuring excellent service delivery and member experience.

• Act as a key contact for client teams and attend client/trustee meetings when required.


• Support business development activities, including new business pitches and presentations.


• Drive quality, performance, productivity, and operational excellence across the team.


• Ensure compliance with internal procedures, legislation, and industry standards.


• Support and develop Team Leaders, fostering a collaborative, high-performing culture.


• Identify and implement service improvements and operational efficiencies.


• Manage change initiatives and support teams through process improvements.

• Previous leadership experience within a pensions administration environment.


• Strong stakeholder management, communication, and presentation skills.


• Experience leading high-performing teams and implementing workforce development plans.


• Detail-oriented with good Excel skills.


• Comfortable managing multiple priorities and resolving operational challenges.


• Client-focused, commercially aware, and committed to delivering excellent customer outcomes.

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