Helpdesk Coordinator

Ashberry Recruitment are looking for a Helpdesk Coordinator on a part-time basis, on a 6-month contract for our client based in Leeds.

Hours – Wednesday, Thursday, Friday – 08:30 – 17:00 (30-minute break)

The successful candidate will assist in managing and coordinating the reactive repair requirements for our clients’ properties.

Key Responsibilities/Accountabilities

• To be the first point of contact for our clients, either via the Fix Flo Portal, phone, or email


• Log all reported Issues onto our in-house Fix Flo system


• Manage both reactive and planned works through to completion ensuring they are delivered with our set KPI’s


• Liaise with contractors/suppliers and in-house handymen to ensure completion of all reported issues to a satisfactory and complaint standard


• Chase above where needed to ensure they meet our issued KPI’s


• Work with finance team to ensure matchup between Issue References and PO’s


• Assist to manage awarded project works from instruction to practical completion


• Ensuring complaints are escalated to the appropriate manager


• Assist in the preparation of monthly reports and statistics in line with housing association and landlord requirements


• First point of contact for third party vendors regarding operational issues

• Excellent customer service skills


• Experience within a busy helpdesk/customer service/call centre environment


• Excellent Microsoft Office skills

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