Patient Liaison Receptionist
Patient Liaison Team \& Receptionist
Location: Courtyard Surgery, West Lavington, Devizes
Salary: £12\.71\-£13\.50 per hour (Approx. £24,000 \- £26,000 FTE)
Contract: Permanent \| Full\-Time or Part\-Time options available
Leave: 5\.6 weeks including bank holidays (pro rata)
We're a patient centred GP Practice in a rural community, committed to high standards of care. We're seeking an efficient, organised team player —perhaps you’re looking for a career change, a meaningful role or an introduction into healthcare management —someone who thrives on problem\-solving and wants to apply their great administrative or business skills to the heart of our community's healthcare.
The Challenge
Working in a GP surgery is a complex, fast\-paced role that requires much more than traditional reception skills. Supporting over 3,000 patients, you will act as a vital link between the community and our clinical team.
This role is intellectually demanding; you will need to master clinical software (SystmOne), understand NHS triage protocols, and manage high\-stakes data with absolute precision. We are looking for a "can\-do" attitude and the mental agility to juggle multiple priorities without losing focus.
Key Responsibilities
- Patient Liaison: Act as the first point of contact in person and on the phone, managing complex enquiries with empathy, professionalism, and resilience.
- Care Navigation \& Triage: Learn to listen to patient needs and "signpost" them—accurately directing them to the right clinician or community service the first time.
- Clinical Administration: Manage the "engine room" of the surgery, including processing specialist referrals, handling prescription requests, and scanning sensitive medical correspondence.
- Data Integrity: Take responsibility for vital data entry, such as accurately logging patient blood pressure results and updating medical records where precision is a matter of patient safety.
- A Quick Learner: You must be comfortable absorbing a high volume of new information and mastering the step\-by\-step processes that keep a healthcare setting safe.
- Problem Solver: You enjoy the challenge of "thinking on your feet" to find solutions for patients in a busy, ever\-changing environment.
- Business\-Minded Accuracy: You have a high attention to detail and understand the importance of following strict GDPR and clinical guidelines.
- IT Literate: You are proficient in general office systems; experience with clinical software is a plus, but the ability to learn new IT systems quickly is essential.
- Adaptable: You can switch seamlessly from a compassionate patient conversation to technical data entry without losing your stride.
- Enrollment in the NHS Pension Scheme.
- 5\.6 weeks annual leave and additional bank holidays (pro rata).
- A supportive, professional team environment with ongoing training and development.
- The opportunity to perform a role that makes a tangible difference to the West Lavington community.
Job Types: Part\-time, Permanent
Pay: £12\.71\-£13\.50 per hour
Benefits:
- Company pension
- Free parking
- On\-site parking
This listing is from indeed. View original listing ↗