Patient Admnistration Clerk

The Oncology division at the Royal Surrey is looking for an enthusiastic applicant to join us as a Patient Administration Clerk.

We are looking for someone who is engaged and experienced in patient administration to join our busy and forward thinking Oncology division. The role will require working within our wider administration team, supporting the division with providing a high quality outpatient, chemotherapy booking \& administrative services.

We are looking for someone who has excellent communication and organisational skill, with a good understanding of IT systems.

The division has recently completed its £6\+ million expansion and refurbishment project of the outpatient areas to improve and modernise the overall patient experience, increase the centre’s footfall and provide spaces that better serve patient privacy and dignity.

For an informal discussion regarding this post, please contact: Michelle Pullen, Oncology Bookings Team Leader (michelle.pullen5@nhs.net) or Sam Heighes, Deputy Specialty Manager (s.heighes@nhs.net)

The Patient Administration Clerk role is a key position within the Outpatient administration structure, assisting with providing a high\-quality Outpatient service.

Provide support across a range of administrative functions including appointments, registrations, reception, day unit admissions and clinic preparation, dealing with enquiries from outpatient staff, referring practitioners, patients and other health service organisations

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.

We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.

The Care Quality Commission (CQC) have given us an overall rating of Outstanding.

Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.

Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.

A video about the Royal Surrey \- https://www.youtube.com/watch?v\=R96pMboIYdo

Generate appointment letters to patients and send appropriate leaflets or telephone patient if lead\-time is insufficient

Co\-ordinate outpatient appointments with Consultants, Secretaries, Chemotherapy Nurses and Radiotherapy.

Register new patients using current procedures and update Millennium EPR, the \-Prescribing system and Somerset Cancer Registry as required e.g. personal details, clinic outcomes

Recording of retrospective Chilworth Day Unit day\-case admissions within Millennium EPR for coding purposes.

Liaise with medical secretaries, keep appropriate records of appointments made

Coordinate hospital transport for patients as required as per Trust policy

Work in conjunction with the Chemotherapy co\-ordinators registering \& scheduling new patients as and when required

Deal with patient enquiries (by telephone and in person)

Provide reception cover within the division on a regular basis

Greet patients and visitors to the Cancer Centre and book patients in to relevant clinics, when required

Assist with the preparation of clinics and the uploading of documentation to the patients record as required

Contribute to the daily rota for filing results, notes and distributing post within the SBU

Any other duties appropriate to the grade and nature of the post

To record patients deaths into the Trusts administrative system and maintain records updated on ongoing basis

To support cover for annual leave and sickness

To attend training courses that are relevant to day to day work

To update clinic templates and block where necessary according to

Consultant/registrars leave or Educational half days. To ensure rescheduling of patients and correspondence has been sent where necessary when templates have been amended

Actively log and track Cancer Waiting time referrals

Liaise with GP surgeries, as necessary

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