Passenger Assistant

Salary: £27,254 \- £29,064, pro rata

Grade: F

Contract Type: Permanent, Term Time only

Vacancy Hours: 20 hours per week

Location: Northallerton, North Yorkshire

The Integrated Passenger Transport Operations Team is responsible for the safe and efficient use of over 120 minibuses to transport people in North Yorkshire. The team comprises approximately 350 drivers and passenger assistants that operate at locations throughout North Yorkshire.

The team delivers approximately 250,000 passenger journeys per year including 20,000 wheelchair user journeys. The transport provided enables people to access schools, day centres, learning opportunities, supported employment and other meaningful activities in our community. We also undertake registered local bus services and community transport journeys.

We are looking for caring, flexible, and committed people to help us provide this transport.

The Role

You will be responsible for the safety of passengers during these journeys and will ensure that the passengers board and alight safely as well as ensuring that any safety equipment is used correctly. Full training in the use of all safety equipment will be provided.

You will need effective communication skills as you will liaise daily with the passengers, carers, and establishment staff. Experience is not essential: however, some experience of assisting passengers in accessible vehicles or working in a similar role would be an advantage for this position.

We have a vacancy for a Passenger Assistant (Medical) at 20 hours per week on a Term Time only contract. The typical (but not exact) 20 hours for a working week (Monday to Friday) would be approximately from 07:00am\-07:30am to approximately 09:30am/10:00am and approximately from 2:30pm/3:00pm to approximately 5:00pm\-5:30pm. However, these hours may vary to fit the needs of our customers.

The hours will be worked from Monday to Friday inclusive.

The role will involve split shifts.

The role will require you to be flexible to fit in with Integrated Passenger Transport demand.

This vacancy is based in Northallerton.

The role requires you to be medically trained to administer emergency medication to a child in accordance with a health care plan.

We offer a comprehensive training package including the Passenger Assistant Training Scheme (PATS), Basic First Aid and Managing Challenging Behaviour.

What can we offer you?

In addition to your salary, we offer a range of great benefits to help you financially and make life a bit easier. These include:

• a local government pension scheme with 15\.1% employer contribution


• salary sacrifice schemes


• employee discount benefits including shopping, supermarkets, gym discounts and more!


• travel loans


• Health Assured – confidential help and support for your wellbeing

Key Documents:

Job description: Passenger Assistant \- medically trained.docx

Total rewards \| North Yorkshire Council

Key Dates:

Closing Date: 12 July 2026

Interview Date: To be confirmed

Venue for Interview: To be confirmed

Enhanced Level DBS Disclosure is required for appointment to this post.

It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006\) to apply for roles that require them to work unsupervised with adults at risk.

We are committed to the inclusion, safeguarding, and promoting the welfare of adults at risk.

NYC is committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to this commitment.

North Yorkshire Council’s purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services, we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other’s contributions; we therefore welcome applications from individuals of all backgrounds.

Passenger Assistant
Salary: £27,254 \- £29,064 pro rata
Posted: 26/06/2026
Closing date: 12/07/2026
Closing time: 23:59

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