Partner Launch & Customer Success Lead

Accountabilities

• Own and manage the end-to-end launch process for new enterprise partners, ensuring successful onboarding, operational readiness, and timely implementation.


• Develop, maintain, and continuously improve scalable launch frameworks and playbooks to standardize deployment across partner networks.


• Design and deliver onboarding, training, and enablement programs for managers, trainers, and frontline teams to maximize engagement and adoption.


• Coordinate activation initiatives and promotional campaigns, including in-location marketing activities, member engagement programs, and internal communications.


• Monitor partner performance and product adoption using key success metrics such as engagement, activation rates, retention, and user penetration.


• Build and maintain reporting tools and performance dashboards to track rollout progress and identify opportunities for improvement.


• Gather structured feedback from partners and users, translating insights into actionable recommendations for product and operational enhancements.


• Collaborate closely with product, marketing, engineering, and partnership teams to support successful launches and ongoing customer success initiatives.


• Continuously optimize operational processes to support efficient scaling across large partner organizations and multi-location networks.

Requirements

• Proven experience in project management, operations, customer success, account management, or partnership-focused roles.


• Strong ability to coordinate multiple stakeholders and manage complex implementation projects from planning through execution.


• Experience working with enterprise clients, strategic partnerships, or large-scale customer accounts.


• Demonstrated success in building scalable operational processes, frameworks, playbooks, and customer enablement programs.


• Excellent communication, presentation, and relationship-building skills.


• Strong analytical mindset with experience tracking performance metrics, interpreting data, and driving continuous improvement initiatives.


• Comfortable working cross-functionally with product, engineering, marketing, operations, and commercial teams.


• Experience supporting multi-location businesses, franchise organizations, or distributed partner networks is highly desirable.


• Experience launching, onboarding, or driving adoption of digital products through frontline teams or customer-facing staff.


• Background in fitness, wellness, health technology, or consumer technology environments is considered an advantage.


• Highly organized, proactive, and capable of balancing strategic thinking with operational execution.

Benefits

• Fully remote working environment across Europe.


• Opportunity to join a fast-growing and innovative technology company.


• High-impact role with significant ownership and visibility.


• Collaborative, people-oriented culture where individual contributions are highly valued.


• Close partnership with cross-functional teams across operations, product, marketing, and partnerships.


• Flexible work environment with opportunities for both remote and in-person collaboration.


• Exposure to cutting-edge AI-driven consumer technology.


• Professional growth opportunities within a rapidly scaling organization.


• Dynamic and entrepreneurial environment focused on innovation, learning, and continuous improvement.

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