Part Time Retail Sales Advisor - Swatch Birmingham (12 Hours Per Week)

Job description
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Sales

• Greet and serve all customers providing a friendly service and delivering a full and memorable experience.


• Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.


• Ensure good knowledge of all functions of watches and other products.


• Provide reliable information to customers in all matters relating to sales and customer service.


• Help display merchandise as directed.


• Contribute to the store reaching its monthly, quarterly and annual sales targets.


• Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Store.

• Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.


• Maintain/build a general awareness of products and security hot spots.


• Follow Company policy and procedures for opening/closing the store.


• Maintain correct processing of all deliveries.

• All transactions to be handled in a responsible and secure way.


• Till functions, cashing up, payments and general duties.


• Dealing with, and handling of, cash, credits cards and international currency.

• Ensure the store is kept clean and presentable at all times.


• Back of house and shop floor are both just as important.


• Health and Safety aware.


• Good Visual Merchandising standards.

• Adhere to company policies and regulations.


• Attend briefing sessions as directed by your line manager.


• Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.


• Be familiar with international customers customs and culture.

• Attend regular training days.


• Take responsibility, and be self\-motivated and pro\-active, to understand all new products and apply training and instructions.


• Be able to deliver good product knowledge to our customers.

• To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.

Essential

• Positive and outgoing with the ability to naturally converse with customers


• Passionate about providing exceptional customer service, committed to understanding a customer’s needs/expectations with a strong desire to exceed them


• Adaptable with the ability to build strong working relationships within small teams


• Excited to learn about Swatch products and gain a technical understanding of our ranges

• Have experience within retail and/or fashion accessories


• Be accommodating to shifts, longer trading hours and staying late for events etc.


• Have experience dealing with international customers


• Ability to communicate in multiple languages


• Commercial focus with a desire to exceed KPIs

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