Part-Time Administrative & Operations Coordinator
Part\-Time Administrative \& Operations Coordinator
20 Hours per Week \| Tuesday–Friday \| Daytime Hours \| Office\-Based
About the Role
We are a growing retail and ecommerce business looking for an organised, proactive Administrative \& Operations Coordinator to help keep our business running smoothly. This is a varied role where no two days are the same, combining customer service, administration, stock management and operational support.
We're looking for someone who enjoys bringing order to a busy environment, takes pride in accuracy, and is comfortable managing a range of responsibilities independently. Full training will be provided on our internal systems and processes.
Key ResponsibilitiesAdministration \& Customer Communication
- Manage and organise daily email communications using Outlook.
- Respond to customer enquiries by email, phone and WhatsApp in a professional and timely manner.
- Resolve customer queries independently wherever possible, escalating issues when required.
- Create payment links, provide product information and follow up on customer orders.
- Maintain accurate and organised customer records and documentation.
- Maintain accurate stock records across Excel and our webshop.
- Check and reconcile stock levels, identifying and resolving discrepancies.
- Update product and inventory information as required.
- Monitor low stock levels and flag items for reorder.
- Help develop and maintain efficient stock management processes.
- Process and record customer payments using our accounts system (ABM).
- Upload and reconcile weekly orders within the accounts package.
- Maintain accurate records of customer payments and transactions.
- Assist with basic credit control, including following up on outstanding payments.
- Support VAT\-related administration and assist the accounts manager as required.
- Investigate and reconcile payment records to resolve customer account queries.
- Support the day\-to\-day operational needs of the business.
- Identify opportunities to improve existing processes and help implement practical solutions.
- Create and maintain simple systems, templates, checklists and workflows to improve organisation, efficiency and consistency.
You are organised, dependable and detail\-oriented. You enjoy bringing order to busy environments, take pride in accuracy, and can confidently manage multiple priorities. You work well independently, communicate professionally with customers, and are always looking for practical ways to improve how things are done.
You will ideally have:
- Previous experience in an administrative, office or operations role.
- Strong organisational skills and excellent attention to detail.
- Confidence communicating with customers by phone and email.
- A good working knowledge of Microsoft Outlook and Excel, including data entry, sorting, filtering and maintaining accurate records.
- The ability to work independently and prioritise tasks effectively.
- Confidence working with numbers, payments and financial records.
- Experience in stock control, inventory management or ecommerce.
- Experience using accounts software.
- A proactive mindset and an interest in improving systems and processes.
- Part\-time hours (20 per week) across Tuesday to Friday, with flexibility on start and finish times.
- No evenings or weekends.
- Stable, office\-based role within a small business.
- Opportunity to work closely with the business owner and make a meaningful contribution.
We are looking for someone to join our team as soon as possible, although we are happy to wait for the right candidate.
Pay: €16\.35 per hour
Application question(s):
- Do you have experience using accounts or bookkeeping software?
- Microsoft Excel: 3 years (preferred)
- administrative or office : 3 years (preferred)
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