Part Time Admin, Customer Support & Sales Consultant (office based)

Company Overview

About us

Daizy’s Leisure Time Ltd (trading as Hot Tub and Spa \- Solihull and Daizy's Embroidery and Print) is a friendly, family\-run wet leisure and outdoor living business based in Cheswick Green, Solihull (B90 4EU). We’re known locally for expert advice, honest guidance, and great aftercare.

We’re looking for a warm, capable person to join our small team and help keep the office and showroom running smoothly — supporting customers, keeping on top of admin, and helping with day\-to\-day sales and shop tasks.

The role (what you’ll be doing)

This is a hands\-on role that blends office admin, customer support, and light sales support. You’ll be the kind of person who enjoys helping people and is confident picking up the phone.

Key responsibilities

· Answer incoming calls and speak to customers in a calm, helpful, professional way

· Reply to emails and messages promptly and accurately

· General admin: booking appointments, updating customer records, filing, and keeping jobs organised

· Support customers with product questions (chemicals, accessories, basic troubleshooting) and pass technical queries to the right person

· Help with showroom/shop tasks: refilling shelves, keeping the space tidy, checking stock levels, and basic merchandising

· Light, consultative selling: helping customers choose the right products by asking good questions and explaining options clearly

· Support with practical tasks as needed, including cleaning hot tubs

· Support with the embroidery/print side of the business (admin, customer comms, order coordination)

· Occasional outbound calls to local businesses (e.g., following up enquiries, introducing services, booking appointments) — no “pushy sales”, just confident, friendly phone work

Hours \& location

· Part\-time, employed role

· 4 hours per day, 4 days per week (16 hours/week)

· Occasional Saturdays (typically within our opening hours)

· Location: Cheswick Green, Solihull (B90 4EU)

What we’re looking forSkills \& experience

· Strong phone manner — confident, friendly, and professional

· Good written communication (clear, polite emails)

· Organised and reliable; able to keep track of multiple tasks without getting flustered

· Comfortable using computers and basic systems (email, calendars, simple CRM/admin tools)

· Customer\-facing experience (retail, hospitality, admin/reception, call handling, or similar)

· Sales experience is helpful, but not essential — we care more about a helpful attitude and willingness to learn

Personality traits

· Naturally warm and personable — you enjoy helping people

· Calm under pressure and able to handle busy days

· Practical, hands\-on, and happy to pitch in with whatever needs doing

· Trustworthy and discreet (you’ll handle customer details)

· A team player who can support different parts of the business

Training \& support

· Full training on our products, customer FAQs, and how we work day\-to\-day

· Clear handover notes and support from the team as you settle in

Pay

· £12\.71 per hour

How to apply

Please email info@hottubandspa.co.uk with:

· Your CV

· A short note telling us:

o Why this role suits you

o Your availability (which weekdays you can do, and how often you could do Saturdays)

o Any relevant experience with phones, admin, customer service, or sales

Pay: From £12\.71 per hour

Benefits:

• Free parking


• On\-site parking

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