PALS Officer
For questions about this job, contact:
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Tracy Richardson \-PALS Manager \- tracy.richardson4@nhs.net
Janet Jenks \- PALS Service Co\-ordinator\- janet.jenks@nhs.net
Job Summary
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The PALS Team are seeking a motivated individual with excellent communication skills and a strong commitment to supporting patients, relatives, and carers who have raised concerns about care and treatment provided by the Trust.
The post holder will play a key role in the coordination and management of PALS cases in line with Trust policy and relevant regional and national regulations. They will also support the PALS Service Co\-ordinator and Manager in delivering a long\-term action plan, ensuring a consistent and effective approach to addressing concerns, enquiries, compliments and supporting clinical teams to achieve timely resolutions.
The successful candidate will be sensitive, tactful, and resilient, with experience of engaging with patients, carers, and stakeholders in potentially challenging situations. They will manage their own caseload of PALS cases with responsibilities including handling telephone and email enquiries, drafting correspondence, liaising with complainants, maintaining records on Datix, and communicating with senior Trust staff, MPs, advocacy services, and external NHS organisations.
We are recruiting for one permanent position and an additional 2 year fixed term post.
Why you should join our Team
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The PALS team sits within the wider Patient Experience Team and is part of the Chief Nurse Clinical Specialty Unit. This services is fast paced and challenging, but rewarding, working within a supportive team, focused on improving the experiences of people visiting our Trust.
The team consists of a PALS Manager, Service Co\-ordinator and 4 pals Officers and report direct to a Lead nurse and Head of Patient Experience.
What you will bring to the role
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As a PALS Officer, you will play a key role in ensuring that patients, carers, and relatives are listened to, supported and provided with clear and timely responses to their concerns. You will help support service improvement through your work and contributions supporting projects.
What we're looking for:
Experience of managing and resolving concerns
Excellent interpersonal, oral and written communication skills with the ability to process and understand information quickly
Experience of undertaking confidential work
Experience of remaining calm under pressure and confident managing competing priorities and deadlines
Please see the attached job description for further information about this vacancy.
About Leeds Teaching Hospital NHS Trust
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Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:
Patient\-centred
Collaborative
Fair
Accountable
Empowered
All our actions and endeavours will be guided and evaluated through these values
We’re committed to recruiting exceptional people to deliver outstanding services across Leeds Teaching Hospitals NHS Trust and helping every colleague reach their full potential. We’re looking for a compassionate, inclusive, and collaborative leader who shares our values and can build strong partnerships. We warmly invite applications from people from a variety of backgrounds and sectors, and are especially keen to hear from individuals from a minority ethnic background. We’re dedicated to creating a diverse and inclusive environment where everyone feels valued, supported, and has a true sense of belonging, as we work together to deliver the best in healthcare to the people of Leeds and beyond.
Sponsorship Eligibility
To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.
We reserve the right to close this advert early if we receive a high number of suitable applications.
This listing is from indeed. View original listing ↗