Overnight Night Manager

Night Office Manager

Title\- Night Office Manager

Department\- Nights

Reports to – Revenue Manager

A non\-exhaustive list of the key role responsibilities is detailed below:

· To be the Duty Manager responsible for the hotel, it’s guests, property and team members overnight.

· Oversee and assist in the overall operation within all departments as required.

· Monitor and oversee the night audit process. Completing as required.

· Ensuring the hotel’s cash handling policy is adhered to at all times.

· Responsible for hotel banking, ensuring correct procedure is followed at all times.

· Reporting discrepancies with relevant department heads, alongside senior management as necessary.

· Ensure all systems, processes and SOP’s are up\-to\-date, being adhered to and updated regularly as required.

· Manage the Night Porters, ensuring all jobs and tasks are carried out as required.

· Responsible for the security of the hotel, ensuring regular internal and external walks are completed, with issues identified, resolved and reported as necessary.

· Coordinate all emergency procedures in the event of any incident in and around the hotel, including fire, first aid and other serious incidents.

· Be responsible for cleanliness of the reception and group floor area, completing cleaning tasks as required.

· Have the ability to effectively resolve guest complaints in a positive and professional manner.

· Overall responsibility for the Reception desk during the night time period. Completing check in’s, check out’s, guest reservations and queries in line with department SOPs.

· Overall nighttime responsibility for running of hotel Food \& Beverage outlets and room service program, including the service of food \& drink, ensuring hotel room\-charge only policy out of hours is adhered too.

· Have a key role in conference room setups and cleardowns as required.

· Assist \& Oversee Conference and Banqueting event close down as required.

· Compile the weekly rota ensuring rota reflects business needs, budgets and health \& safety requirements.

· Be responsible for Keys, Floats, Pay Ins ensuring security and pay in procedures are followed at all times.

· Be responsible for cashing up hotel areas in line with hotel cash handling policy.

· Support the wider management team with any relevant task as required.

· Have a physical presence at the front desk and ground floor areas of the hotel as required.

· Liaise with Senior Management reporting serious incidents as required.

· Provide detailed handovers with fellow Duty Managers and Senior Management as necessary.

· Attend Management meetings as necessary.

· Lead by example with a hands on approach, ensuring all tasks are completed to the highest company standards.

· Undertake any reasonable required as directed by your line manager, and fellow hotel Senior Management.

·

Pay: From £13\.51 per hour

Benefits:

• Canteen


• Discounted or free food


• Employee discount


• Free parking


• On\-site gym

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