Organizational Design Lead (m/f/d)
Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
Kraken Customer
What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
At Kraken, we're powering the most innovative energy and utility businesses globally. Our technology enables smarter grids, optimised generation and exceptional customer experience.
But technology alone does not transform a business.
Clients choose Kraken to improve customer experience, reduce cost to serve and increase their ability to innovate and grow. To achieve this, they must evolve how they are structured, how they make decisions, how product and operations align, and how data flows through the organisatio.
Kraken’s unified technology and data platform enable transformation. The Operating Model Practice ensures clients are structurally built to win with it.
As Kraken expands across energy, water, telco and beyond, we need a clear, global standard for how modern, interconnected utilities should run.
About the Role
As Kraken’s Global Practice Lead for Operating Model, you will build and lead a global delivery practice that owns and evolves Kraken’s enterprise Operating Model blueprint.
You are the ultimate subject matter expert on how high-performing, product-led, data-enabled businesses operate at scale.
This role has global responsibility across APAC, Europe and North America and directly manages all Senior Client Delivery Leads for Operating Model.
What you’ll do:
- Design organisations that work in practice
- Help senior client leaders imagine and define their future-state organisational design, aligned to their North Star and the capabilities of the Kraken platform.
- Translate ambition into practical designs – roles, capabilities, spans and layers, decision rights, and interaction models that actually work day-to-day.
- Move clients from current-state to target-state through clear phasing, sequencing, and pragmatic trade-offs.
- Enable clients to have end-to-end accountability for organisational outcomes across the Build–Operate–Transfer lifecycle. Own a portfolio of client accounts and manage senior relationships, spotting risks early and orchestrating targeted interventions.
- Partner with Global Practice Leads to share client learning to continually
- Ensure organisational design is grounded in a deep understanding of Kraken’s product capabilities, automation, and data.
- Help clients understand how roles, skills, and team structures evolve as product maturity increases and manual work falls away.
- Design organisations where Operations, Product, Innovation, and Data are intentionally aligned and designed as one system, breaking down silos and enabling shared ownership of outcomes.
- Actively support clients to transform product, innovation, and data functions alongside Operations, ensuring organisational design keeps pace with platform capability, automation, and insight as they evolve.shape global standards
- Help clients decide what to keep in-house vs what to partner, and how work should flow across internal teams, Kraken, and BPOs.
- Design BPO models that reinforce customer ownership, quality, and accountability – not just cost efficiency.
- Support the setup of strong partner relationships, with clear governance, performance measures, and ways of working.
- Act as a trusted thought partner to senior client leaders, helping them see why the new model matters – not just what it looks like.
- Facilitate workshops and conversations that challenge legacy thinking while building confidence and alignment.
- Work hand-in-hand with Delivery Ops, Human Design, and Change teams to embed organisational design into delivery, not leave it on a slide.
- Clients have a clear, credible target organisation that aligns people, product, and partners around customer outcomes.
- Operations are enabled alongside their product, innovation and data teams
- Organisations evolve alongside the Kraken platform, rather than being redesigned every few years.
- BPOs are integrated as true extensions of the operating model, not bolt-ons.
- Leaders understand their role in the new model and are confident leading through change.
- Proven experience designing and running operating models in complex, regulated environments (Energy, Utilities, Telco, Public Sector).
- Strong understanding of BPO models and partner ecosystems.
- Comfort working alongside product, technology, and data teams, translating capability into organisational impact.
- Excellent facilitation and influencing skills, with credibility at exec and senior leadership level.
- Experienced in leading senior, outcome-driven workshops and interventions that create real movement and a world class communicator across different cultures.
- A bias for action, pragmatism, and delivery – you care about what lands, not just what looks good.
- Deep understanding of the human impact of organisational change, and an expert in creating psychological safety no matter the audience.
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