Optical Assistant
Optical Associate
40 million people wear spectacles in the UK alone, but the optical industry hasnt changed enough in three centuries. Products are tired, standards are mediocre, and the experience is dull. Were going to change that, and build the worlds most innovative and customer\-centric spectacles company. The Role
To help us deliver on that ambition, were looking for an enthusiastic, customer\-focused Optical Associate. Youll be at the heart of the customer experience \- welcoming people into the store, guiding them through frame and lens choices, and bringing our brand, craft, and values to life. With a blend of technical expertise and warmth, youll help create memorable experiences for every customer while supporting the smooth, collaborative running of the store. Your key responsibilities* Deliver exceptional service at every stage of the customer journey that is underpinned by our customer experience non\-negotiables.
- Communicate the Cubitts brand story, mission and values to enrich the customer experience.
- Assist with frame and lens selection, offering expert product advice tailored to individual needs.
- Accurately dispense prescription and non\-prescription lenses, explaining lens options clearly and confidently.
- Perform frame adjustments and basic repairs to ensure the perfect fit.
- Introduce every customer to our Made to Measure service, bringing its craft and purpose to life.
- Maintain a clean, organised store environment, ensuring displays and stock are well\-presented.
- Follow GDPR and patient confidentiality guidelines at all times, maintaining trust and professionalism.
- Collaborate closely with your team and other departments, fostering a supportive and team\-oriented environment.
- Genuine passion for spectacles, you are aligned to and inspired by our brand and values, excited to contribute to our mission.
- Proactive self\-starter with a positive attitude and the ability to take initiative.
- Excellent communicator, confident in both written and verbal skills.
- Highly organised, with a keen eye for detail and aesthetics.
- Previous experience in a customer\-facing role, optical experience is not essential but is a bonus.
- Uses initiative to get things done
- Eager to learn and grow professionally (both vertically and horizontally)
- Positive in the face of changes and challenges
*We take pride in doing things properly, deeply committed to the highest standards with a relentless drive for consistency in quality and detail.*Associate
- Takes pride in their work always and always strives to achieve the highest standards
- Consistent in the quality and standard of their work
- An inspiring team member who always goes above and beyond
*We treat everyone with the same warmth and respect, and without ego.* Associate* Humble and empathetic towards colleagues and customers
- Prioritises shared goals over personal ones
- Happy to step outside of their job description to support others
- Communicates openly and honestly, listening to and respecting everyone's point of view
- Recognises strengths in those around and finds ways to celebrate them
Complimentary spectacles and discount
Complimentary eye examination for you, your friends and family
Spectacle making class
Cycle to work Scheme
Buy and sell holiday
Life assurance
Community socials
Refer a friend scheme
Annual season ticket loan
Subscription to Champion Health
Personalised training \& development
Discounted gym membership
Sabbatical
Paid time away for the important moments in life
Contract type
Permanent, Full time, 40 hours Monday\-Sunday
Salary
£13\.85 per hour
Job grade
Associate Level 1
Reporting to
Store Manager
Working location
Cubitts Marylebone, London W1G 8TZ
This listing is from Indeed. View original listing ↗