Optical and Hearing Care Assistant

We are looking for a friendly, organised, and professional Optical and Hearing Care Assistant to join our team. This is a front\-facing role where you will be the first point of contact for our patients, so delivering excellent customer service is essential.

This is a full\-time position, working 5 days, Monday \- Saturday with a day off in the week.

Key Responsibilities

• Welcoming patients and visitors in a professional and friendly manner


• Managing appointment bookings and diary scheduling


• Answering telephone and email enquiries


• Handling patient records accurately and confidentially


• Processing payments and supporting general administrative tasks


• Supporting the clinical team to ensure smooth day\-to\-day running of the practice

• Previous experience in a customer\-facing role is essential


• Excellent communication and interpersonal skills


• Strong organisational and time management abilities


• Confident using computers and practice systems


• Ability to work well in a busy environment

• Previous experience in an optical or healthcare setting


• Knowledge of optical products or NHS processes

• Supportive and friendly working environment


• Training and development opportunities


• Additional benefits include staff discount and a company pension.

Pay: £13\.30 per hour

Benefits:

• Company pension

• Gerrards Cross SL9 8ES: reliably commute or plan to relocate before starting work (preferred)

• Optical: 1 year (preferred)


• Receptionist: 1 year (preferred)

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