Operations Team Member

Job Overview
To play a crucial role in ensuring the smooth execution of courier import operations. With a focus on compliance, customer service, and shipment tracking, this role supports the efficiency and reliability of our express services based in Poyle (Slough).

Responsibilities

• Manage and ensure compliance with all clearance procedures for courier imports, adhering to regulatory and company standards to facilitate timely shipment processing.


• Serve as a primary point of contact for customers by responding promptly to inquiries, handling calls professionally, and resolving any servicing issues with care and accuracy.


• Maintain detailed tracking and tracing of inbound shipments, providing updates, and proactively addressing any delays or discrepancies to guarantee transparency and customer satisfaction.


• Coordinate freedom shipments efficiently, ensuring correct documentation and processing to support seamless customs clearance.


• Address and resolve station problem queues diligently to minimize operational bottlenecks and maintain workflow continuity.


• Clear any outstanding shipments expediently, working with internal teams and external partners to resolve issues and avoid shipment backlog.

Experience

• Demonstrate an understanding of import clearance processes and regulatory requirements within courier or logistics environments.


• Proven experience in customer service roles with strong communication skills to handle diverse customer interactions effectively.


• Proficiency and hands\-on experience with electronic customs systems such as E\-customs and CNS to ensure accurate and efficient shipment processing.


• Advanced skills in Microsoft Excel and Word to manage shipment documentation, reporting, and correspondence accurately.


• A solid grasp of global geographical locations to support international shipment tracking and problem resolution.


• Ability to multitask and manage priorities in a fast\-paced, dynamic operational setting.

Benefits:

• Company pension


• Free flu jabs


• Free parking


• Health \& wellbeing programme


• On\-site parking

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