Operations Officer - Kilmarnock

About The Role
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As an Operations Officer, you will be in an almost unique position of being able to make a real difference to the community that you live in and be at the very heart of delivering the SPS’ vision of ‘Helping to build a safer Scotland by Unlocking Potential and Transforming Lives’.

Your role will be challenging and immensely rewarding with responsibility for maintaining custody and order whilst facilitating opportunities for those in our care. You will influence and encourage offenders to maintain contact with their families, access education and training and ultimately assist them on their journey to be contributory citizens within our communities.

Contributing towards the prevention and management of challenging behaviour; you will provide safe and secure custodial services that empower offenders to take responsibility and transform their lives.

In this role you will be responsible for the overall functioning and security of the establishment, working as part of a team and carrying out roles in Front of House, Visits, Electronic Control Room, Patrol and Prisoner Reception.

Please note: as part of the Operations Officer role, you will be expected to work shifts in line with a set roster. These shifts will cover a variety of working patterns including; early shift, day shift, back shift and night shift

For full details about the role, please refer to the Job Description, Person Specification and Selection Information \& Timeline.

Knowledge, Skills \& Experience

Working with Others
Work experience which demonstrates your ability to work effectively within teams, interact with people and build successful working relationships ESSENTIAL

Influencing the Behaviour of Others
Evidence of your ability to confidently and positively influence or challenge the behaviour of others. ESSENTIAL

Numeracy \& Literacy Skills
Basic level of numeracy and literacy skills in order to comprehend and clearly articulate information. ESSENTIAL

Following Processes \& Procedures
Evidence of an ability to follow processes, procedures and instructions to ensure accuracy and standards are met ESSENTIAL

Essential Competencies for Success

+ Develop Ourselves \& Others
+ Solve Problems \& Make Decisions

About Us
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The Scottish Prison Service (SPS) operates in a fascinating, complex and rapidly changing environment. Our vision is to help build a safer Scotland by unlocking potential and transforming lives. To enable us to successfully deliver our vision, we are committed to nurturing and investing in our greatest strength and resource: Our People.

We are proud to employ a diverse range of people; each contributing their own unique experiences and skills to enhance the service we deliver. Whatever the role, you will find your SPS experience both challenging and rewarding. You will be committed to helping us to achieve our goals and in return we will be committed to helping you to achieve yours.

We employ approximately 5,000 staff across our prisons, headquarters, college, and training and storage facility. The hard work of our staff is the most critical component in the successful delivery of Scotland’s prison system.

We need professional, capable and motivated individuals who reflect Scotland’s diversity to deliver effective and efficient activities and services to achieve our Mission and realise our Vision.

Whatever SPS profession you embark upon, you will be a valued member of the team, helping us build a Safer Scotland for the communities we serve. We are committed to your personal and professional development and offer a wide range of career progression opportunities.

Civil Service Values

All Civil Servants, and therefore anyone employed by the Scottish Prison Service, must be able to fully comply with the requirements of the Civil Service Code. Everyone is expected to carry out their role with dedication and uphold the core values of the Civil Service: Honesty, Integrity, Objectivity and Impartiality.

• Integrity: putting the obligations of public service above your own personal interests.


• Honesty: being truthful and open.


• Objectivity: basing your advice and decisions on rigorous analysis of the evidence.


• Impartiality: acting solely according to the merits of the case and serving equally well Governments of different political persuasions.

Our recruitment is conducted in line with the Civil Service Commission’s Recruitment Principles and external competitions are regulated by the Civil Service Commission. While the legal requirement to follow these Principles applies specifically to external appointments, the Scottish Prison Service (SPS) recognises these standards as best practice. Accordingly, SPS fully adopts these principles as the foundation for all recruitment activity, including internal recruitment and selection processes.

External competitions: if you believe that the requirement for selection for appointment on merit based on fair and open competition has not been met, you have the right to raise a complaint. Further information on the Commission’s complaints procedure is available at: https://www.civilservicecommission.independent.gov.uk/.

Internal competitions: if you believe that the requirement for selection for appointment on merit based on fair and open competition has not been met, you can raise a complaint to your HR Business Partner.

Advertising End Date:
18 Jun 2026
All LocationsLocation(s):
HMP Kilmarnock, Scottish Prison Service College \- Falkirk
Salary DescriptionPay Band
C
Vacancy TypeVacancy Type:
Permanent
Salary Details:Salary Details:
£30789 \- £34878
Hours Per WeekHours Per Week:
35
Working PatternWorking Pattern:
Shift Work
Eligible For Hybrid Working?Eligible For Hybrid Working?
No

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