Operations Manager

More about the role

Our Operations Managers are key to keeping our stores running smoothly, safely, and efficiently every day. Deputising for the Store Manager, you’ll lead from the front to create a welcoming, inclusive environment where every colleague feels valued, supported, and ready to succeed.

You'll bring a proactive approach, taking ownership of store operations, driving high standards, and coaching department managers to build a confident, high\-performing team.

In this role, you’ll be on hand to:

• Lead and empower the team: Build management capability across the store, mentoring talent and supporting department heads with clear plans to help them grow.


• Keep standards high, safe, and legal: Act as the store's expert on safe and legal standards, ensuring food safety laws, hygiene, and daily routines are delivered properly every shift.


• Drive sales and availability: Use your commercial mindset to review store data, spot opportunities, and manage resources so our shelves are always well\-stocked for our customers.


• Listen and improve: Work to support teams through change, listening directly to customer feedback and acting on it to keep making our daily service better.

More about our perks

We value your hard work and commitment, and in return, we provide:

• Generous holiday entitlement


• Discretionary bonus scheme


• 15% discount in our supermarkets and convenience stores from the day you join us


• Additional 10% discount card for a friend or family member


• Genuine career progression and development opportunities \- read more about our Leadership School here


• Subsidised in\-store cafe or shop floor ranges


• Free parking


• Competitive pension and life assurance


• Healthcare / Wellbeing benefits including Aviva Digital GP


• 'MyPerks' with discounts at high street shops, cinemas and gyms, and lots more


• Optional payroll charity donations


• A range of family\-friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave

More about you

Ideally you’ll have proven experience in the retail industry, with a track record of successfully managing a large, fast\-paced store operation turning over at least £150k a week.

You'll be the kind of person who:

• Leads with empathy and active listening, taking time to understand different perspectives and bringing out the best in your team.


• Enjoys coaching and developing people, giving constructive feedback that builds confidence and consistency across all departments.


• Spotlights talent and loves creating a supportive, high\-performing store culture where people feel trusted to succeed.


• Handles challenges calmly and builds real trust across the whole store team.


• Sets clear, meaningful goals for each department that tie directly into our store priorities, keeping everyone aligned and moving forward together.


• Brings a collaborative mindset, working closely with colleagues across the business to try new ideas and make things better every shift

We've outlined below what our typical process looks like, this can vary slightly depending upon the role or team you've applied for. Our goal is to provide a positive and accessible experience for all applicants, ensuring everyone has the support they need to showcase their best selves.

Our resourcing team are on hand to help with any questions about your application and you can reach them by e\-mailing resourcing@morrisonsplc.co.uk.

• 1

Find an opportunity that's right for you

Once you've found a role that's right for you, you can apply via this site. If it's your first time applying with us then we'll need all your essential information and we might ask you to upload your most recent CV. If you've applied for roles with us before then we should recognise you and you won't need to share these details again, unless something has changed that you need to update us on.

• 2

Online Assessment (Customer Assistant roles)

After your application, we might send you an e\-mail and ask you to complete an online assessment. This is typically a situation judgement test where we'll ask you ten questions with mutliple choice answers and takes around 10\-15 minutes to complete. The questions will give you a feel for the types of scenarios you might encounter working in our stores \- think customer first.

• 3

Let's find out more

For some of our stores and site roles, if you've been successful with your application we might just e\-mail and ask you to book a slot for your interview. For other roles our resourcing team will get in touch with you to find out a bit more about you and why you applied. They'll also answer any questions you might have about us and the role. After all, it's a two way process!

• 4

Interview

Our interviews are typically face to face but can sometimes be virtual. Don't worry, we'll advise either way. Your interview can differ depending on the role or team. Part of the interview may include some competency questions against our Ways of Working (listed below).

• 5

Final Stage

With some of our roles there might be a second interveiw. This tends to be for roles in our Head Office and some salaried positions across our stores and sites. As part of this second stage, we might ask you to complete a task, such as a SWOT analysis or something similar, and present it back during the interview. This helps us understand your approach and thinking about the role.

• 6

Decision

Our resourcing team or the store or site you've applied to will be in touch with you as soon as they can to let you know the outcome. If you've been successful we'll share the details of our offer with you and follow up with everything you need on e\-mail.

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