Operations Manager
NEW BRANDS OPERATIONS MANAGER
DEPARTMENT: New Brands
£45\-55k (Bonus \+ Share Options)
HYBRID \- London Based (Victoria Station)
WHO ARE WE?
*\#14 \- Fastest Growing UK Tech Company* *(Sunday Times)*
*\#65 \- Fastest Growing UK\&I Company* *(Sifted)*
*\#77 \- Fastest Growing Europe Company* *(Sifted)*
Sessions is building the operating model for the future of restaurants, giving consumers instant access to the brands they love, wherever they live.
The Sessions distribution engine runs through 450\+ delivery kitchens and 16 high street restaurants across the UK.
Founded in 2020 and led by ex\-Deliveroo MD Dan Warne, Sessions has grown 7x in three years. Our platform has processed over 5 million orders and reaches 60% of the UK population. Our team brings experience from Deliveroo, Amazon, BrewDog, and Gousto.
We scale brands at a pace that redefines what's possible in food. Examples include Miko's Gyros, which went from launch to 100\+ live sites in under two months and SoBe Burger, which is live in over 200 delivery locations and has opened 17 physical high street stores.
️ We are Agile \- Thrive in fast\-pace. We sprint, adapt, and learn.
We are Ambitious \- Contribute to something big. Watch your career grow bigger.
We are Fun \- High performance, high fives. Join a team you'll love.
We are Data\-Driven \- Turn insights into action. We lead with evidence.
We have Initiative \- Anticipate problems. Drive the solution.
ABOUT THE ROLE:
As our New Brands Operations Manager, you’ll own the process that decides which brands earn a permanent place in the Sessions network — the single biggest point of leverage in how well New Brands scales.
The team is in growth mode, aiming to increase the volume of brands we work with from 12 a year to 20\. As volume increases, the key skill is understanding trade\-offs — knowing where to spend time versus not, and what to prioritise.
You’ll work cross\-functionally across Studio, Supply Chain and Growth, making sure we’re working towards outcomes rather than just tasks. You’ll also line manage our Validation Trainer, who leads the majority of on\-site training and floor management for validation launches. It’s a hands\-on role: structured enough to scale, detailed enough to get into host kitchens when needed.
RESPONSIBILITIES:
Host Operators Support and Relationship Management:
- Identify the right sites for validation and ensure kitchens are launch\-ready.
- Provide support at escalation level for host sites or in the absence of the New Brand Trainer who will be the primary point of contact day to day.
- Conduct regular site visits to assess performance and provide feedback.
- Build and maintain strong relationships with Brand Founders as well as delivery platforms.
- Work closely with various internal teams at Sessions to give the brands the best possible chance of succeeding within the validation period.
- Own the end\-to\-end validation process, driving it against clear timelines and holding pace as volumes increase.
- Own KPI monitoring and reporting across validation, and run the review process that decides what interventions are needed and which brands progress.
- Build and maintain scalable systems, templates and playbooks so the process holds up as volume grows toward c.20 brands a year.
- Prioritise across the full portfolio of brands in validation, deciding where time and resource should be spent as volumes increase, and why.
- Maintain live visibility of the validation pipeline, so issues within any brand's validation are caught and diagnosed quickly rather than surfacing late.
- Work and collaborate with Studio, Supply Chain and Growth so validation's needs are reflected in their planning.
- Understand constraints and capacity within each team, and where resource is best spent and which brands are prioritised.
- Draw on the expertise other teams bring, while still owning the decisions and driving validation towards clear outcomes.
- Once a brand has been validated, coordinate with the relevant downstream teams — including UKI — to set both the brand and those teams up for success.
- Take a proactive, hypothesis\-led approach to validation: capture insight from each brand's pre\- and post\-validation stages and apply it earlier in the next one, so problems are caught before a brand goes live rather than after.
- Draw on insight from the broader Sessions estate — brands already live and scaling — to identify where validation itself can improve.
- Build AI\-enabled reporting tools that turn validation data into structured, comparable analysis, so each brand's learnings become part of a growing, repeatable body of knowledge rather than one\-off analysis.
- Directly manage and line\-lead the New Brands Trainer, setting clear operational priorities and managing workload across brand rollouts.
- Support ongoing professional development, career growth, and skills enhancement for direct reports.
- Lead recruitment and onboarding efforts as team requirements scale.
- Oversee performance management and evaluation to maintain high standards of execution across validation sites.
- Process Ownership: highly organised, with a strength in process and procedure — builds and continuously improves repeatable systems, not just follows them.
- Cross\-Functional Influence: delivers through teams that don't report to them.
- People Management: has line\-managed and developed a direct report.
- Hands\-On: comfortable in the operational detail, not just directing from above.
- Data and Hypothesis\-Led: uses data and hypotheses to proactively spot issues before they surface, blending on\-the\-ground insight with what the data is showing to drive decision\-making.
- Sector Experience: food, hospitality or QSR background valuable as context — ideally kitchen\-to\-corporate or hospitality experience.
- Strong communicator, able to build rapport and resolve conflict.
- Willing to travel to host sites; based in the London office.
- Ambitious, with a drive to join a fast\-paced, high\-growth company.
- Delivery platform experience preferred but not essential.
- Charismatic and energetic, with a passion for food.
- Expert English and right to work in the UK.
Financial
*Share Options* \- Receive an amount of share options for Sessions Market Ltd.
*Pay day on demand \-* Access to pay in advance whenever needed
*Expense card \-* Company Card
*Finance Platform* \- Access to 'Mintago', Financial Wellbeing Platform
Social, Mental \& Physical Wellbeing:
*Hybrid Working* \- up to 2 days working remotely per week
*Holidays \-* 25 days \+ bank holidays \+ Birthday Off
*Healthcare \-* Vitality PMI \+Healthcare Cash Plan scheme
*Employee Assistance Programme* \- Support for mental health and legal services
*Socials* \- Monthly socials
Sessions are a living wage and equal opportunity employer.
*all applicants are reviewed 'anonymously' where only work experience and education will be available for the hiring manager to view \- all applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender, family or parental status, national origin, veteran, neurodiversity status or disability status.*
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