Operations Manager

About the Role

Ongar Health Centre are seeking an experienced Operations Manager to join their practice on a permanent, full\-time basis.
The role will see the successful applicant take direct line management responsibility for the admin team, medical secretaries and prescription administrators. There will also be operational line management of the reception manager, dispensary manager and lead nurse, to ensure smooth day to day operational effectiveness of the practice.

Main responsibilities will include;

• Support the Practice Business Manager with the wider coordination of practice functionality


• Assist with patient services, premises, health and safety management and IT functions


• First line contact for patient complaints to ensure early resolution and adherence to complaint management timescales and other requirements


• Through innovative ways of working, support the Practice Business Manager to lead the team in promoting ED\&I, quality, confidentiality, collaborative working, service delivery and learning and development


• Ensuring the practice complies with CQC regulations

With this position, comes the opportunity of succession into the Practice Business Manager role for the right applicant.
For further information, please see job description attached.### About the Candidate

The successful candidate must be able to undertake a range of administrative duties to support the multidisciplinary team, be able to work as part of a team, have the ability to organise and prioritise their own workload on a day\-to\-day basis.

We would welcome applications from organised, adaptable, and friendly individuals who are keen to help us provide high levels of customer service. Other skills and experience you require includes:

• Excellent communication skills with a clear and polite telephone manner.


• A polite, confidential, and discreet manner, respecting patients at all times.


• Experience of working with the general public, being sensitive and empathic in distressing situations.


• Be confident to work as part of a team and be able to think on your feet independently.


• Strong IT and administration skills.


• Previous experience of SystmOne clinical system is desirable but not essential as training will be given.


• Experience of working in primary care would be preferred but full training will be given.


• Previous experience of dealing with complaints would be preferred


• Previous management experience needed

About Us

Ongar Health Centre is busy training practice yet friendly dispensing practice, serving a patient population of 12,500 and operating from purpose\-built premises.

Supporting your work life balance and professional development is important to us, we can offer the following benefits:

• Supportive and friendly environment


• Flexible working hours


• Peer support


• NHS Pension Scheme


• Blue Light Card (discount card for NHS employees).


• 27 days annual leave plus bank holidays (pro\-rata).

We use SystmOne clinical system and are rated Good with CQC.

Any questions, please contact Joe Barford Operations Manager at joe.barford@nhs.net

Please note that should this vacancy attract sufficient interest it may be necessary to close the vacancy at an earlier date. We therefore suggest that you apply at an early stage to avoid disappointment.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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