Operations Manager

Job Title: Operations Manager

Overview

We are looking for a proactive and hands\-on Operations Manager to lead our internal Head Office teams while taking full ownership of the supply chain and stock control function.

This role is central to ensuring smooth day\-to\-day operations across customer services, warehouse, and fulfilment, alongside maintaining strong stock accuracy, product availability, and an efficient, well\-managed supply chain.

The ideal candidate will combine strong people management skills with a detail\-driven and analytical approach to stock and supply chain management, supported by a practical understanding of systems and basic IT troubleshooting.

Key Responsibilities

Team \& Operational Management

• Manage and oversee Head Office Teams, such as customer services, warehouse, and fulfilment.


• Lead, motivate, and develop team members to ensure high performance and accountability


• Ensure smooth day\-to\-day operational workflows across all departments


• Implement and improve processes to drive efficiency, service levels, and output

• Take full ownership of the supply chain, including purchasing, supplier management, and logistics coordination


• Manage supplier relationships to ensure reliability, quality, and cost efficiency


• Oversee inbound shipments and timelines to maintain continuity of stock


• Identify and mitigate supply chain risks

• Own all stock control processes, ensuring high levels of accuracy across the business


• Manage inventory levels and forecasting to balance availability and working capital


• Lead monthly stock reconciliation and investigate discrepancies


• Continuously improve stock control procedures and systems

• Produce and analyse monthly stock and operational reports


• Track key KPIs including stock accuracy, fulfilment performance, and service levels


• Use data to identify trends, risks, and opportunities for improvement

• Support and maintain internal systems (e.g. ERP/stock systems such as Odoo)


• Act as first\-line support for basic IT troubleshooting


• Liaise with external IT providers where required


• Identify opportunities to improve systems, automation, and operational efficiency

Essential

• Proven experience in Supply Chain Manager or similar role


• Strong experience in stock control and inventory management


• Demonstrated ability to lead and manage teams effectively


• Strong analytical and reporting skills (Excel or similar)


• Ability to take ownership of both people and process\-driven functions

• Experience with ERP systems (e.g. Odoo or similar)


• Experience managing supply chains in a product\-based business


• Basic IT troubleshooting capability


• Experience improving operational processes or implementing systems


• Experience across warehouse, fulfilment, or customer service environments

• Hands\-on and proactive


• Strong attention to detail and accountability


• Solutions\-focused with a continuous improvement mindset


• Able to balance strategic thinking with day\-to\-day execution


• Clear communicator across teams and suppliers

Pay: £40,000\.00 per year

Benefits:

• Company pension


• Free parking

• What ERP or stock management systems have you worked with in the past?

• Supply chain: 1 year (preferred)


• Team management: 1 year (preferred)

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