Operations Manager

Join Mitie – the future of high performing places.
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Location: Stockport

Contract: Full\-time (37\.5 hours, Monday–Friday, 08:00–17:00\)

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for an Operations Manager to lead the end\-to\-end delivery of engineering maintenance services within a regulated pharmaceutical manufacturing environment.

This role is critical to ensuring all maintenance activities are delivered safely, compliantly, and in line with GMP and client standards. You will oversee planned, reactive, and remedial maintenance to ensure asset reliability, operational continuity, and service excellence, while acting as the key interface between engineering teams and the client.

Role Responsibilities:
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• Lead the delivery of planned preventative maintenance (PPM), reactive maintenance, and minor works in line with contractual requirements.


• Ensure continuity of operations across critical systems and shift patterns.


• Maintain full compliance with GMP / GxP standards, statutory regulations, and client procedures.


• Drive asset reliability through effective maintenance strategies including predictive and condition\-based maintenance.


• Monitor asset performance trends and implement improvements to reduce downtime and extend lifecycle.


• Manage and develop multi\-disciplinary engineering teams, ensuring competency, performance, and effective resourcing.


• Oversee subcontractor performance, ensuring compliance with safety, quality, and operational standards.


• Coordinate maintenance planning, shutdowns, and critical activities using CAFM and asset management systems.


• Define and monitor KPIs including PPM compliance, asset uptime, and service performance metrics.


• Ensure safe execution of all activities through Safe Systems of Work and Permit to Work processes.


• Manage operational budgets, including labour, materials, and subcontractor costs, ensuring financial targets are met.


• Act as the primary interface with the client, leading operational reviews and maintaining strong stakeholder relationships.


• Drive continuous improvement using data insights, lean principles, and performance analysis.

• Degree (or equivalent) in Engineering or a related discipline


• Significant experience in engineering maintenance delivery


• Experience within pharmaceutical or regulated manufacturing environments


• Strong knowledge of GMP / GxP standards


• Experience with asset management and CAFM systems


• Proven leadership experience managing multi\-disciplinary engineering teams

• Strong engineering maintenance leadership with a track record of delivering high\-performing services


• In\-depth understanding of maintenance strategies (PPM, predictive, condition\-based)


• Ability to manage complex operations in regulated environments with strict compliance requirements


• Strong stakeholder and client management skills


• Commercial awareness with responsibility for budgets and cost control


• Excellent planning, organisational, and problem\-solving abilities


• Proactive, results\-driven approach with a focus on continuous improvement

• Experience working within pharmaceutical, biotech, or GMP\-regulated environments


• Strong understanding of compliance frameworks and audit requirements


• Experience driving operational excellence and performance improvement initiatives

• Opportunity to lead engineering operations within a highly regulated and technically advanced environment


• Exposure to a collaborative, high\-performing team and critical infrastructure


• A supportive culture focused on safety, compliance, and continuous improvement

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