Operations Manager

Operations Manager – Supported Housing

Fixed Term (12 Months)

About Us

Metropolitan Thames Valley Housing is one of the UK\`s leading providers of affordable housing and supported housing services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England.

This role

We are seeking an experienced Operations Manager – Supported Housing to provide operational leadership across a portfolio of supported living and housing services.

You will oversee specialist housing management services and services that support adults with a range of needs, including those with experience of homelessness, asylum seekers and refugees, and individuals requiring mental health or specialist support.

This is a key management role responsible for ensuring services are safe, compliant and high performing, delivering excellent, personalised and value\-for\-money services that achieve strong outcomes for customers.

Key aspects of the role include:

• Leading and developing multi\-site teams to deliver high\-quality supported housing services


• Driving performance against KPIs, regulatory standards and contractual requirements


• Embedding a strong safeguarding culture and overseeing incidents, complaints and risk


• Managing relationships with commissioners, partners and stakeholders


• Supporting service development, innovation and continuous improvement


• Managing service budgets and ensuring efficient, effective resource deployment

• Proven experience managing supported housing or support services for adults with support needs (e.g. homelessness, mental health, refugees)


• Strong knowledge of safeguarding, housing law, welfare benefits and best practice in supported housing


• Experience leading geographically dispersed teams and driving performance in a multi\-site environment


• Ability to build effective relationships with internal and external stakeholders, including commissioners


• Experience managing budgets and delivering cost\-effective services


• Strong communication skills with the ability to influence and engage diverse audiences


• A values\-driven approach, promoting equality, diversity and inclusion


• Understanding of Psychologically Informed Environments and Trauma Informed Care (desirable)


• Level 5 Diploma in Leadership for Health and Social Care (desirable)

All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation.

We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations.

Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England.

We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people.

We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities.

A member of the National Housing Federation the G15 – which represents London’s largest housing associations – we influence policy for the benefits of our residents and the wider sector.

In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We’ll do this by listening to our customers and working alongside them.

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