Operations Manager

Accountabilities

• Manage and support day-to-day operational activities across assigned workflows and contributor networks.


• Serve as a primary point of contact for external contributors regarding tasks, processes, support requests, and operational inquiries.


• Communicate regularly with internal stakeholders to provide updates on task progress, performance, feedback, and operational status.


• Monitor workflow execution to ensure tasks progress efficiently and service-level expectations are met.


• Handle support requests and assist in resolving operational issues in a timely and professional manner.


• Facilitate the resolution of non-standard situations, escalations, and conflicts between stakeholders and contributors.


• Track tasks requiring reviews, feedback, approvals, or additional follow-up actions to ensure timely completion.


• Support onboarding and verification processes for new contributors, ensuring a smooth integration experience.


• Maintain accurate records and data integrity across project management and internal operational systems.


• Identify process inefficiencies, recommend improvements, and contribute to the development of scalable operational procedures.


• Escalate critical risks, incidents, or operational challenges when necessary to ensure business continuity and service quality.

Requirements

• At least 1 year of experience in an Operations Manager, Operations Specialist, Project Coordinator, Support Manager, Account Manager, or similar operational role.


• Excellent written communication skills and the ability to engage effectively with diverse stakeholders.


• Strong organizational skills with the ability to manage multiple tasks, priorities, and workflows simultaneously.


• High attention to detail and a strong sense of ownership and accountability.


• Proven ability to work independently, solve problems proactively, and drive tasks through to completion.


• Adaptability and the ability to quickly learn new processes, systems, and operational frameworks.


• Comfortable working in fast-paced environments with changing priorities and evolving business needs.


• Experience using project management and collaboration tools such as Jira, Confluence, or similar platforms.


• Strong interpersonal skills and the ability to navigate challenging situations with professionalism and empathy.


• Experience working with freelancers, contractors, or distributed teams is considered an advantage.


• Familiarity with CRM systems, workflow tools, or communication platforms is a plus.


• Understanding of digital production, design workflows, or process improvement initiatives is beneficial.


• Experience contributing to operational process optimization or workflow development is highly valued.

Benefits

• Fully remote work environment with flexible location options across Europe.


• Choice of working remotely or from available office locations where applicable.


• Official employment support and assistance with administrative processes and documentation.


• 20 paid vacation days annually, in addition to public holidays and paid sick leave.


• Comprehensive private health insurance coverage.


• Mental health support and access to professional wellbeing resources.


• Monthly flexible benefits allowance that can be used for hobbies, sports, wellness, or personal interests.


• Access to professional development opportunities, including training programs, workshops, language courses, and educational resources.


• Structured career development framework with performance reviews, mentoring, and growth opportunities.


• Participation in team-building activities, workshops, and company events.


• Collaborative, transparent, and innovation-driven culture that values initiative, teamwork, and continuous improvement.


• Modern work environment focused on reducing bureaucracy and empowering employees with autonomy and flexibility.

This listing is from ats_lever. View original listing ↗