Operations Manager – Contract Recruitment Agency

• Location: London


• Sector: Recruitment Consultancy


• Contract Type: Permanent


• Salary: Negotiable


• Contact: Joyce Lin


• Contact Email: joyce.lin@pcrdigital.com


• Published: 15 hours ago


• Duration:


• Expiry Date: Tue, Sep 29 2026


• Reference: BBBH13158\_1789492004


• Start Date:

Hybrid (London \& Remote)

Competitive Salary \+ Bonus

PCR is a specialist recruitment business operating across technology, digital, broadcast and media. As a certified B Corp, we’re committed to building a successful business that balances commercial performance with responsible business practices.

We’re looking for an experienced Operations Manager with a background in contract recruitment to take ownership of our operational processes, compliance, onboarding and systems.

This role is ideal for someone who enjoys improving how a business operates. You’ll combine day\-to\-day operational management with process improvement, systems ownership and business support, helping PCR scale efficiently as we grow.

You’ll be responsible for:

• Contractor onboarding, compliance and operational delivery


• Reviewing and negotiating commercial contract terms


• Preparing statement of works for client engagements


• Timesheet, invoicing and contractor administration processes


• CRM ownership and system improvement projects


• Automation and process optimisation initiatives


• Supplier relationships, including technology, marketing and service partners


• HR administration and business support activities


• Maintaining accurate operational controls and documentation


• Supporting PCR’s B Corp commitments to ensure responsible business practices.

• Operations experience within a contract recruitment agency


• Strong understanding of contractor compliance, umbrella companies and IR35


• Excellent organisational and communication skills


• Experience improving processes and implementing change


• Confidence working with CRM systems and technology platforms


• A proactive, solutions\-focused approach


• The ability to balance detailed administration with strategic thinking

• Hybrid working (London and remote)


• Competitive salary and bonus


• Certified B Corp business


• High level of autonomy and responsibility


• Opportunity to influence systems, processes and business growth


• Collaborative, experienced and supportive team

At PCR, we are committed to ensuring that diversity, equity and inclusion play a role at every stage of our recruitment process. It is important to us that our own company culture and the communities we support are as varied, inclusive and welcoming as possible.

We believe that talent comes from a wide range of backgrounds, experiences and perspectives, and we assess applicants based on their skills, experience and potential to succeed in the role.

As a certified B Corp and women\-owned business, we are committed to building a business that is both successful and responsible. Regardless of your background, we welcome your application if you believe this role is right for you.

If you require any reasonable adjustments during the recruitment process, please let us know and we will be happy to support you.

If you’d like to play a key role in shaping the future of a growing specialist recruitment business, we’d love to hear from you.

About PCR Digital

We are PCR Digital, a small and personal London recruitment agency that specialises in technology roles across digital, broadcast, Video on Demand, and enterprise IT. Our clients range from internationally recognised, global organisations to growing start\-ups, and the opportunities that we have are dynamic and constantly changing within our sectors.
Please feel free to apply to any of our roles, , or ask us any questions. We will do our best to offer you support and let you know if any of our opportunities suit your profile.
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Support for candidates

We believe in caring for our candidates and working closely with our clients, so we will only pair you with opportunities for which we believe that you are truly the right fit. You will receive our support and utmost respect throughout the process, and we will always be happy to answer any questions that you have about the hiring procedure.
After speaking to you and evaluating your profile, if you are interested, we will also let you know about new roles that come through that you might be the right fit for.

This listing is from Indeed. View original listing ↗