via Reed · 24 August 2026 ·26 days ago

Operations manager

C&M Travel Recruitment
City Of London Full-time GBP 50,000 – 80,000
This listing is from Reed
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Operations manager - Required for this luxury high end travel company travel. Its a amazing company, in is infancy, 3 years old, plenty of funding and financial backing.
Homebased, 50/80k plus equity and benefit's. They are looking for a hands on senior operations person, from a luxury travel or concierge background , someone who is use to doing the day to day operational tasks, but with the experience to grow a team. This is not a 9 to 5.30pm role, the team work longer hours, but get rewarded for their hard work.

Operations managers duties
-Own travel operations end-to-end, from booking confirmation to trip completion and post-travel follow-up
-Act as the primary, client-facing operational point of contact for premium clients
-Execute bespoke travel requests, coordinating flights, hotels, transfers, and special requests
-Manage and grow relationships with global hotels, DMCs, and other travel suppliers
-Handle real-time changes, issues, and escalations during travel with calm and decisive problem-solving
-Collaborate closely with the founding team and engineers to improve internal tools and systems
-Prepare the foundations for scaling the operations team, including training materials and quality standards

Operations managers skills required
-Minimum 3 years in an operations role in the travel industry, ideally within luxury travel
-Excellent written and verbal communication skills, with confidence communicating directly with clients
-Highly organised, detail-oriented, and calm under pressure
-Strong problem-solving skills and ability to handle last-minute changes and escalations
-Comfortable working in a fast-paced startup environment with evolving processes
-A strong work ethic and a genuine passion for delivering exceptional travel experiences

Additional information
-Opportunity to take the founding operational role in one of the fastest growing travel AI start ups
-Significant scope for career progression

If you are interested in the above role please apply online of send your cv to quoting DT60877

This listing is from Reed. View original listing ↗

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