Operations Executive

*About the company*

Dooa Hair \& Beauty is a fast\-growing international FMCG organisation with operations in the UK, Europe, and Middle East specialising in the development, marketing, and distribution of premium haircare and beauty brands. With an expanding portfolio of owned brands and a strong presence across retail, ecommerce, and professional channels, we are committed to delivering high\-performance products that inspire confidence and elevate everyday beauty routines.

*Primary Purpose*

To keep Dooa Beauty’s day\-to\-day trading running smoothly, working alongside the sales team to make sure orders, stock and dispatch move accurately and on time. The role is primarily operational, with a secondary focus on supporting the company’s e\-commerce channels (Shopify, Amazon and eBay), email marketing (Klaviyo) and CRM, helping the business trade efficiently across both its B2B and B2C customers.

*Key Measures of Success*

· Daily operational tasks (stock reports, order submission, dispatch reconciliation) completed accurately and on time

· Order and inventory data in Business Central kept clean and reconciled against the 3PL

· Sales team well supported, with order, stock and dispatch queries resolved promptly

· Orders flow from sales through to dispatch with minimal errors or delays

· E\-commerce listings, pricing and stock kept accurate and up to date across channels

*Key Responsibilities*

Operations (primary)

· Produce and maintain the daily stock report, consolidating the three reports from the 3PL (Miniclipper) into the master spreadsheet

· Cross\-check dispatch reports against virtual pick orders in Business Central and resolve any discrepancies

· Submit orders to the 3PL from the sales team’s files, checking accuracy before they go

· Process and progress sales orders through Business Central, keeping order and customer records accurate

· Act as a day\-to\-day point of contact for the sales team on order, stock and dispatch queries

· Carry out stock housekeeping in Business Central, including bin codes and case\-to\-unit conversions

· Liaise with the 3PL and couriers on dispatch, stock and delivery matters

· Pallet booking everyday with logistic companies.

· Monthly pallet storage reconciliation

· Invoice \& cost verification

· Inventory analysis \& reporting

E\-commerce (secondary)

· Support the day\-to\-day running of the Shopify store, including product updates, pricing and basic merchandising

· Help maintain Amazon and eBay listings, stock levels and orders

· Assist with Klaviyo email marketing, including list and segment upkeep and campaign support

· Keep CRM and customer records accurate, and help maintain clean data across channels

· Help reconcile online orders and stock across the various platforms

*Key Internal Contacts*

· Sales team

· Operations Manager / line manager

· Product and Procurement

· Finance and Accounts

· Senior management

Key External Contacts

· Third\-party logistics provider (Miniclipper)

· Couriers and carriers

· E\-commerce and marketplace platforms (Shopify, Amazon, eBay)

· Software and system support partners (e.g. Business Central)

*Experience Requirements*

· 1 to 3 years in an operations, order processing or e\-commerce support role, ideally in wholesale, distribution or retail

· Experience working with an ERP or order management system (Business Central an advantage)

· Exposure to e\-commerce or marketplace platforms such as Shopify, Amazon or eBay (desirable)

· Experience supporting a sales team or working in a busy trading environment

*Qualifications*

· GCSEs or equivalent, including English and Maths

· A relevant business, operations or IT qualification is an advantage but not essential

*Knowledge / Skills*

· Strong Excel skills, including formulas and working across multiple spreadsheets

· Comfortable learning and working within ERP and CRM systems (Business Central)

· Good working knowledge of e\-commerce and marketplace platforms

· Accurate data entry with a strong eye for detail

· Familiarity with email marketing tools such as Klaviyo is helpful

· Clear written and verbal communication

*Personal Behaviours*

· Methodical and well organised, able to keep daily routines running without prompting

· Accurate and detail\-focused

· Proactive, with a problem\-solving mindset

· A reliable team player who supports colleagues

· Keen to learn and take on broader responsibility over time

· Stays calm and steady during busy trading periods

Pay: £26,500\.00 per year

Work Location: In person

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