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via indeed · 19 June 2026 ·2 days ago

Operations Coordinator

Ashford Full-time

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Start date 30/09/2026
Time Type Full time
Contract Type

PermanentMobile Work No mobile working
Reference ID JR123078
Company Name Rhenus High Tech Limited
Location
AshfordJob Category Customer ServiceBusiness Unit

Special DeliveryContact Person Mumta Rooprai

\+44 (1784\) 422971
Your Benefits
-----------------

Company Pension Scheme

Our enhanced pension scheme helps you plan for a secure future, with greater contributions to boost your retirement savings and give you peace of mind. Salary sacrifice scheme also available to eligible employees.

Continuous Training

Sharpen your skills and advance your expertise with ongoing development and access to our on\-demand learning portal One Rhenus.

Exclusive Discounts

Access to our discount portal to save money on your everyday spending, holidays, fitness \& leisure.

Free Parking

Free Parking \- For your convenience, plus our EV Salary Sacrifice Scheme to make driving electric more affordable, letting you lease a new electric car with savings on tax and National Insurance, plus hassle\-free setup and maintenance.

Health \& Sports

Our Employee Assistance Programme provides 24/7 confidential support for any mental, physical, financial, or personal challenges. It includes a hotline, personalised counselling, and a wealth of online resources to help you navigate life's ups and downs.

Holiday Bonus

Enhanced holiday entitlement with the ability to flex your holiday entitlement further with our buy and sell scheme.
Reference ID JR123078
Company Name Rhenus High Tech Limited
Location
AshfordJob Category Customer ServiceBusiness Unit

Special DeliveryContact Person Mumta Rooprai

\+44 (1784\) 422971
Job Description
-------------------

What you can expect
-----------------------

Main Activities:

Manage requests for deliveries, collections, relocations and installations for key customers

Book jobs for customers on internal system, raise relevant paperwork and maintain up to date information on the company database

Understand the specific requirements of key customers – internal process, customer product etc.

Provide quotations to customers on request

Liaise with customers, keeping them constantly updated during all stages of the order lifecycle

Take ownership of orders from end to end

Ensure a professional and efficient service is delivered at all times

Order services as required from third party suppliers in relation to customer’s requirements

Troubleshoot problems quickly and identify solutions to minimise impact to customer

Deal with ad\-hoc customer enquiries by phone and e\-mail

Assist team members as required and provide support to team leader as directed

Work with internal staff to ensure a professional and efficient service delivery

Deal with ad\-hoc customer enquiries – quotes, reports, inventory management etc.

Sign off supplier purchase orders (to agreed sign off level)

Ensure 100% job file accuracy before passing to accounts team

Manage team mailbox activity efficiently and line with team/department targets

What you bring
------------------

Key Skills and Experience:

Minimum 3 years Customer Service experience in a similar role

Experience of working in a transport, logistics or Installations environment desirable

Meticulous attention to detail and a customer focused approach

Strong general level of education

IT literate, competent user of Microsoft office applications (Excel, Word, PowerPoint)

Excellent demonstrable communication skills – written and verbal

Strong team player with a flexible positive attitude – will need to work extended hours at peak times

Capable of working on own initiative, ability to problem solve and identify corrective actions.

Business Unit
-----------------

Special Delivery
--------------------

Rhenus Special Delivery digital professionalizes the strategic development of Rhenus High Tech and Rhenus Home Delivery with a focus on digitalization, innovation, employee development, and retention. Our teams act as initiator, driving forward process optimization and the redesign of the logistics products offered. We offer our employees a future\-oriented workplace and the opportunity to grow together with us in a dynamic and innovative environment.

Welcome to Rhenus
---------------------

Where our journey of growth connects with yours.

We are a global powerhouse on a mission to be pioneers in everything we do. United, we make an impact and dare to redefine what's possible. Ready to unlock untapped potential. We are on the fast track. At Rhenus, we thrive on collaboration. Every voice is heard, and every idea is valued. We stand as one global team. Where everyone contributes to our success. Together, we shape the future of logistics and beyond. Empowered by you.

Recruitment Process
-----------------------

Online application

Your documents will reach us quickly and directly via our online application form; depending on the position, a cover letter may be required. In any case, we are eager to see your CV and references – for us, the best way to make a good first impression.

Application screening

Our HR team and the responsible department will take a close look at your application as soon as possible. We will do our best to give you feedback within two weeks. With your agreement, we would also be happy to forward the documents to other business units if the selected position does not work out.

Selection Process

Depending on the position, there are various ways of finding out if we are a good match for each other. In most cases, we rely on a personal interview, on a eye level of course. Online tests, assessment centres or work on a trial basis may also be possible. In the end, the best decision is taken for both sides.

Onboarding

With your commitment, you are a part of the Rhenus Group right away – we are already eager to shape the logistics of the future together with you. To ensure that your start is a complete success, we will familiarise you with everything you need to know about Rhenus and your assignment with us. Your experienced colleagues will guide you every step of the way, and together you will easily master each of your new tasks.

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https://rhe.wd3\.myworkdayjobs.com/en\-US/R1111/login

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