Operations Assistant

Job Description: Operations Assistant

Job Title: Operations Assistant

Location: ME3 9ND

Reports To: Company Director

Employment Type: Full\-Time

About Us:

We are a dynamic and fast\-paced business operating in the mechanical engineering, welding and heavy plant sales sectors, with a strong focus on delivering top\-quality after\-sales support. Our clients span the construction, recycling, and plant hire industries across the UK. We're seeking a highly organised, proactive, and detail\-oriented Operations Assistant to support the smooth running of day\-to\-day operations across multiple departments.

Key Responsibilities:

Operational Support:

• Assist in the planning and coordination of daily workshop and service operations.


• Track and manage work orders, job cards, and service schedules.


• Support stock control and inventory management for parts, consumables, and workshop tools.


• Liaise with engineers, welders, drivers, and sales teams to ensure tasks are completed efficiently and on time.

Customer \& After\-Sales Service:

• Coordinate after\-sales support requests, booking service engineers or fitters as needed.


• Maintain customer service records and follow up to ensure client satisfaction.


• Help manage warranty claims and parts returns.

Administrative Duties:

• Prepare purchase orders, invoices, delivery notes, and relevant paperwork for operations and logistics.


• Maintain accurate records of plant sales, service history, and transport logistics.


• Support compliance documentation including health \& safety, LOLER certificates, and vehicle maintenance logs.

Cross\-Departmental Coordination:

• Work closely with sales, service, and workshop teams to streamline internal communication.


• Provide real\-time updates on plant availability, job progress, and scheduling.

Skills \& Experience:

• Previous experience in a similar operations, logistics, or engineering admin role.


• Understanding of mechanical engineering, welding, or plant machinery (desirable).


• Strong IT skills: MS Office, spreadsheets, CRM systems, and job tracking software.


• Excellent organisational and multitasking ability.


• Confident communicator with internal teams and customers.


• Proactive, hands\-on attitude with a strong attention to detail.

What We Offer

• Competitive salary based on experience.


• Opportunity to grow within a multi\-discipline business.


• Supportive and fast\-paced working environment.


• Training and development opportunities.

Job Types: Full\-time, Permanent

Pay: £26,500\.00\-£32,000\.00 per year

Benefits:

• Employee discount


• Free parking


• Health \& wellbeing programme


• On\-site parking

Work Location: In person

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