Operations Analyst

Job description
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Mega is looking for a passionate Operations Analyst ready to strengthen the Operations department at Mega! Rigorous? Self\-motivated? Passionate about the world of energy? Motivated to evolve in a young local company where your opinion counts? This job is for you !

The Job:

• Execute data processing, contract activation/deactivation, invoicing and payment processes, and report any deviations to identify areas for improvement.


• Take part in implementing pricing strategy changes decided by management.


• Participate in monitoring and compliance with the department's SLAs and performance KPIs.


• Participate in the implementation of solutions aimed at improving the department's performance and the efficiency and security of our operational processes and exchanges with the market.


• Participate in projects aimed at improving customer experience and satisfaction.


• Produce analytical and control reports.


• Participate in operational discussions with the various market players: network operators, regulators, suppliers, etc.


• Participate in maintaining regulatory compliance of our processes and procedures.


• Centralize irregularities in our various tools and interact with our IT partners to find solution.


• Run queries on our databases and format the results.


• Assist management in its tasks and in the development of the department.

Working at Mega means:

• Join a dynamic company where you can drive impact and contribute to a sustainable future, ensuring energy (and telecom) remains accessible and affordable for everyone.


• Be part of a fast\-paced, entrepreneurial environment where your expertise in sales will be valued.


• Enjoy a hybrid working model that balances flexibility with a collaborative, results\-oriented culture.


• Thrive in a company that embraces diversity and inclusion—come as you are to a workplace where everyone is welcomed and respected.

Evolve in line with our key values :

• Trust : We act with transparency, take responsibility, and foster exchanges based on trust, respect, and integrity.


• Agility : We adapt quickly, find pragmatic solutions, and seize opportunities with creativity.


• Positivity : We collaborate together with a positive attitude, shared motivation, and a common vision.


• Customer First : We prioritize our customers, using our expertise to deliver value and build strong partnerships.


• Performance : We aim for excellence by facing challenges with a performance and efficiency\-oriented mindset. Our approach is focused on results and solutions.

Job requirements
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Is this job made for you?

• Academic : You hold a Master’s degree.


• Skills :

+ You are analytical, detail\-oriented and enjoy solving complex problems
+ You have proficiency with Office and Excel and have good knowledge in SQL.
+ You are rigorous, efficient, self\-taught and curious. . You are autonomous and proactive.
+ You like working in a team.

• Bonus : knowledge of the Belgian energy market and telecommunication sectors, along with some programming skills, is a plus.


• Language : You are fluent in French or Dutch with good knowledge in English.

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