Operations Administrator
Posted: 27/04/26 Recruiter: Search Reference: 3102435640 Type: Contract Salary: Competitive Location: City, Leeds Description: Operations Administrator
We're looking for an Operations Administrator to join our Customer Accounts team!
This role is responsible for processing customer account tasks accurately and efficiently. As a regulated financial services business, accuracy, compliance and good customer outcomes are at the heart of what we do.
You'll work closely with internal teams, customers and external partners to ensure a smooth and professional service at every stage.
Key Details
- Pay: 14 per hour
- Hours: Monday to Friday, 8:30am \- 5:00pm, paid weekly every Friday
- Contract: 12\-week temporary assignment
- Opportunity: Potential to become permanent after 12 weeks
- Processing customer account tasks accurately and within agreed timeframes
- Communicating with customers by phone, email and letter
- Resolving queries at first point of contact where possible
- Handling customer documents and requests with care and precision
- Identifying and supporting vulnerable customers sensitively and in line with FCA guidance
- Recognising and managing complaints in line with company and regulatory procedures
- Escalating more complex issues to senior team members when required
- Completing administrative tasks to a high standard
- Supporting the wider team and contributing to process improvements
- Following all relevant policies, procedures and regulatory requirements
- Strong attention to detail
- Clear and confident communication skills
- A team\-focused approach
- Ability to manage multiple tasks and adapt to business needs
- Professional and customer\-focused mindset
- Willingness to take ownership and deliver high\-quality outcomes
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
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