Operations Administrator
OPERATIONS ADMINISTRATOR
Be the person who keeps great service moving.
SALARY £30,000 LOCATION Mold, CH7 1JR HOURS Monday to Friday, 8am to 5pm
Organised? Proactive? Brilliant with people?
If you enjoy bringing order to a busy day, helping customers and making life easier for the people around you, this could be your next move. You will join a friendly operations team where everyone plays their part, ideas are welcomed and no two days are exactly the same.
WHY JOIN US?
Jackson Fire \& Security is a growing UK fire and security specialist, trusted by customers across education, social housing, property management, retail and other sectors. Our work ranges from everyday servicing to major commercial installations, and teamwork connects it all.
This role sits at the heart of that team. You will help customers feel looked after, keep jobs on track and connect engineers, sales, projects and operations. When the day gets busy, you will be one of the people who helps everything run smoothly.
THE ROLE IN ONE LINE Keep customers informed, colleagues connected and the operation moving.
WHAT YOU WILL BE DOING
*LOOK AFTER OUR CUSTOMERS*
- Be a friendly, dependable point of contact by phone and email.
- Keep customers updated on job bookings, changes, follow\-up work and service progress.
- Follow up after service visits, gather feedback and help maintain strong customer relationships.
- Handle questions and complaints calmly, professionally and with a solutions\-focused approach.
- Help schedule engineer appointments and track jobs through to completion.
- Coordinate information between engineers, sales, projects and operations.
- Monitor incoming and shared emails, making sure each message reaches the right person quickly.
- Support colleagues and help the wider office stay organised, responsive and efficient.
- Process and check inspection reports and invoices accurately.
- Keep job and customer information up to date in company databases and CRM systems.
- Maintain spreadsheets, prepare reports and ensure recorded data is accurate using Excel.
- Prepare documents, manage filing and support day\-to\-day data administration.
- Help with office essentials, including supplies, stock levels and incoming calls.
✓ Naturally organise the chaos: You spot what needs doing, set priorities and follow things through.
✓ Care about people: You are friendly, professional and want customers and colleagues to have a great experience.
✓ Notice the details: You take pride in getting information right, whether it is a report, invoice or CRM update.
✓ Stay calm when it gets busy: You can manage different priorities without losing your focus or positive approach.
✓ Are confident with technology: You are comfortable using Microsoft 365, CRM systems and other business software.
✓ Bring a can\-do attitude: You are adaptable, take initiative and enjoy being part of a team that gets things done.
Experience that matters: Previous experience in an administrative or customer\-facing office role is essential.
WHAT IS IN IT FOR YOU?
✓ 25 days annual leave plus Bank Holidays
✓ Your birthday off \- an extra day just for you
✓ Private medical insurance \- support for your health and wellbeing
✓ Company pension scheme \- helping you plan for the future
✓ Training and development \- keep learning and progressing
✓ Career opportunities \- grow with the organisation
✓ Team events and socials \- time to connect beyond the desk
✓ Quarterly recognition awards \- celebrating outstanding contributions
ABOUT US
With more than 30 years of experience, Jackson Fire \& Security provides comprehensive fire and security solutions, including the supply, installation, commissioning and maintenance of fire extinguishers, fire alarms, emergency lighting, access control, intruder alarms and CCTV. We are proud of our commitment to quality, reliability and excellent service.
READY TO BE PART OF IT?
If you are looking for a role with variety, responsibility and a supportive team around you, we would love to hear from you. Bring your organisation, energy and customer focus, and help us continue delivering the service our customers trust.
APPLY TODAY
Join a growing business. Make a real difference. Be part of the team.
*Security screening*
Due to the nature of our business, successful applicants will be subject to security screening in accordance with BS 7858\.
*Equal opportunities*
Jackson Fire \& Security is committed to creating an inclusive workplace where everyone feels valued and respected. Applications are welcomed from people of all backgrounds, and hiring decisions are based on merit, qualifications and business needs.
Pay: £30,000\.00 per year
Benefits:
- Company events
- Company pension
- Free parking
- On\-site parking
- Private medical insurance
This listing is from Indeed. View original listing ↗