Operations Administrator
Operations Administrator
At Company Shop Group, our operations teams keep everything moving – and behind every great operation is someone brilliantly organised, detail\-driven and always one step ahead.
We’re looking for an Operations Administrator to play a vital role in supporting the smooth running of our site. If you love working with data, enjoy bringing structure to busy environments, and take pride in spotting what others might miss , this could be your next move.
About us:
At Company Shop Group (part of Biffa), we’re transforming the way surplus is valued.
As the UK’s largest commercial redistributor of surplus food and household products, we work with some of the biggest names in retail, manufacturing, food service and logistics unlocking value from stock that might otherwise go to waste.
But we’re more than redistribution.
Through our Company Shop stores and our award\-winning social enterprise Community Shop, we’re building stronger individuals, more confident communities, and a more sustainable future.
We’re proud to be a business that delivers commercial success *and* meaningful social impact. A good business doing good.
What You’ll Be Doing
This is a hands\-on, fast\-paced role where no two days look the same. You’ll be the link between operations, warehouse and support teams – keeping things accurate, efficient and compliant.
Operational \& Productivity Support
- Recording and monitoring productivity metrics, logging output against labour plans
- Creating and maintaining daily labour plans
- Validating agency staff allocation against operational requirements
- Supporting daily pallet counts and ensuring data accuracy within systems
- Acting as our Quarantine Champion, managing, monitoring and escalating processes to ensure compliance
- Ensuring operational areas are stocked with stationery and consumables
- Maintaining documentation, records and logs for audits and internal checks
- Supporting the Operations team with ad hoc admin and operational tasks
- Liaising with HR, Finance and Procurement to resolve stock, labour or compliance queries
- Creating and maintaining iAuditor templates
- Developing analytics to support shift management
- Escalating non\-compliance trends
- Working with stakeholders to embed iAuditor into day\-to\-day operations
We’re looking for someone who thrives in a structured environment, is confident working with data and KPIs, and enjoys improving processes.
Essential Experience
- Previous experience in an operations, warehouse or logistics support/admin role
- Strong attention to detail, numeracy and organisational skills
- Comfortable working with metrics, KPIs and reporting
- Proficient in Microsoft Excel (or equivalent) and familiar with inventory systems
- Ability to prioritise a varied workload and meet deadlines
- Knowledge of Dexory or similar workflow tracking systems
- Experience handling BWS or regulated products
- Background in a fast\-paced warehouse or distribution environment
- Confidence picking up and adapting to new systems quickly
You’ll be someone who:
✔ Communicates clearly and confidently (written and verbal)
✔ Uses facts and logic to solve problems
✔ Escalates issues when needed and doesn’t sit on risks
✔ Spots gaps and suggests improvements
✔ Brings integrity and reliability, especially around compliance and standards
✔ Works collaboratively with cross\-functional teams
✔ Sees challenges as opportunities to be better
✔ Has a genuine can\-do attitude
Benefits Why you’ll love Company Shop Group
- Free membership to Company Shop for you and 10 x nominees.
- Contributory pension scheme.
- Annual Flu Injections, High Street and Leisure discounts and on\-site Parking.
- Subsidised staff Canteen, Free Tea \& Coffee, and Free Fruit Friday
- Employee Assistance Programme – Grocery Aid.
- Eligible for Costco membership and Cycle 2 Work Scheme
- Life assurance benefit
Contract: Permanent position
Hours: Night Shift 37\.5 hours per week Monday to Friday 10:00pm to 06:00am
Hourly rate: £13\.50 per hour paid on a 4 weekly basis
Why Join Us? At Company Shop Group, we’re passionate about doing things the right way. We move quickly, we support each other, and we’re always looking for ways to improve.
This role is perfect for someone who enjoys being at the heart of operations – bringing structure, insight and control to a busy environment.
If you’re organised, analytical and ready to make an impact behind the scenes, we’d love to hear from you.
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