Operations Account Manager

The purpose of this role will be to support the due diligence and onboarding process for new MGA opportunities and to support the ongoing operational processes for MGA programs across the Specialty UK and European business.

Engaging with external business partners and working across all Fortegra departments, this position requires an understanding of the MGA market, good stakeholder management skills, strong communication along with the ability to influence others and organisational skills.

Key Accountabilities:

This is a role with the Specialty Operations team reporting to the COO Portfolio Risks UK \& Europe.

• Support the due diligence process for new MGA opportunities with a focus on specialty and commercial products


• Undertake operational due diligence activities and provide recommendations for sign off


• Support the onboarding and implementation of new MGA programs across all departments


• Undertake and support the ongoing operational processes for existing MGA programs and individual risk business


• Support the renewal due diligence process for existing MGA programs


• Support and input into project plans, status reports and operational reports


• Recommend improvements across operational processes across the business


• Effectively use internal systems such as CRM and project management systems


• Engage with all functional departments to resolve issues


• Communicate effectively with a wide range of internal and external stakeholders


• Work closely with the Regulatory and Compliance team to ensure operational processes are compliant with all relevant and local regulations and operational data is available for Regulatory and Compliance reporting


• Support the MGA partner Audit program

*The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.*

*Skills/Competencies:*

• Good understanding of the MGA distribution model


• Good understanding of specialty and commercial insurance products


• Understanding of regulatory and compliance requirements


• Understanding of Consumer Duty and Conduct Risk


• Strong work ethic and the ability to work within a dynamic team in growth mode


• Competent use of Excel, Word and Powerpoint


• Strong organisational skills


• Ability to multi\-task and prioritise activities


• Attention to detail


• Excellent written, visual and verbal communication and presentation skills


• Ability to influence across functional teams


• Good stakeholder management skills


• Strong analytical and problem\-solving skills


• Results driven, motivated and takes responsibility for actions and results


• Ability to work under pressure and meet deadlines without compromising quality and consistency


• Confident in own ability, willing to develop personal and business skill set


• Trustworthy, loyal, honest with high integrity


• Team player, confident in working with people across all business functions

Job Posting Disclaimer:

Fortegra has recently been made aware of unauthorized communications regarding career opportunities by individuals not associated with Fortegra or our recruitment team. Fortegra will only contact you from the Fortegra domain address (@fortegra.com). If you receive a message from someone posing as a Fortegra recruiter via text message, WhatsApp, Telegram or other messaging platform, please report it as phishing and block the sender.

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