Operational Governance & Delivery Expert
General Information
Publication for
Partner
Partner Name
UNICEF United Nations Children's Fund
Position Title
Operational Governance \& Delivery Expert
Job Category
Change Management
Duty Station(s)
Geneva
Seniority Level
Senior Level
ICS Level
ICS 11
Contract Type
ICA \- IICA \- Regular
Contract Level
IICA 3
Posting Start Date
27\-May\-2026
Posting End Date
10\-Jun\-2026
Duration
31 December 2026, with possibility of extension subject to funding availability, satisfactory performance, and continued business needs
Job Highlight
This is an opportunity to shape how a high\-impact global digital inclusion program operates at its core — not just managing delivery, but architecting the systems, governance and strategic narrative that make scaled execution possible. You will work at the intersection of strategy and operations, turning complex priorities into coherent frameworks that drive real accountability and clarity across a matrix organization. If you thrive on building the infrastructure that enables others to deliver, and want your work to have lasting institutional impact, this role was designed for you.
About the Region
UNOPS is the operational arm of the United Nations, supporting partners in implementing peacebuilding, humanitarian, and development projects. We help people build better lives by providing expertise in infrastructure, procurement, project management, and human resources.
Our Global Portfolios deliver multi\-regional initiatives that advance sustainable development and climate action. Working from hubs in Geneva, New York, and Vienna, we collaborate closely with the UN family and international partners to provide essential services in the world’s most challenging environments.
About the Country/Multi\-Country Office
Based in Geneva, UNOPS facilitates the 2030 Agenda by hosting flagship initiatives and providing high\-level fund management, oversight, and operational support to UN agencies and global partners.
As a strategic resource for the UN system, the Geneva Office provides cost\-effective, results\-oriented management solutions to a wide range of global health, nutrition, and environmental initiatives. It is also home to the UNOPS Europe and Central Asia Regional Office.
Job Specific Context
UNOPS Geneva Office is providing support to a wide range of portfolios, including UNEP, UNICEF, UNHCR, and other partners.
This position is a Partner Personnel role. The selected candidate will be hired by UNICEF and will operate under the effective management and supervision of UNICEF.
UNOPS is supporting UNICEF\-DI as a UN Partner and provides recruitment and administrative support to UNICEF for this position. About UNICEF Digital Inclusion
UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.
UNICEF’s Digital Inclusion team accelerates access to affordable, sustainable, safe and resilient digital infrastructure for every child. We do so by supporting governments and partners to expand equitable and affordable connectivity across child\-facing service locations such as schools, health facilities, and social protection locations, and addressing related infrastructure such as electricity and computer. Our work empowers children and their communities through information, opportunity, choice and dignity. The Digital Inclusion team includes functions that support Giga, the joint partnership between UNICEF and ITU to connect every school to the internet. The Giga team is based at the Giga Connectivity Centre in Geneva and the Giga Technology Centre in Barcelona. Digital Inclusion team is part of the Digital Impact Division (DID), which is at the heart of reshaping how UNICEF delivers lasting results for all children everywhere, and is committed to harnessing the full potential of emerging digital technologies to advance UNICEF’s mission. DID works in close collaboration with a network of colleagues in more than 190 countries and territories at country, region and headquarters levels to leverage technologies and capabilities that accelerate progress on UNICEF’s goals, strengthen community resilience, and expand access to essential digital services and information.
Role Purpose
Sitting within the UNICEF Digital Inclusion (DI), and working in close partnership with program leadership and team leads, this role serves as the operational backbone of the organization. The contractor will own three interlocking responsibilities: developing the internal strategic narrative that guides decision\-making coherence; designing and stewarding the governance model that enables accountability across a matrix delivery environment; and owning the delivery platform (ClickUp) as the system of record for project execution and performance visibility.
The role requires collaboration within DI cross\-functional project teams, and ITU stakeholders, and demands equal comfort operating at the strategic level with leadership as at the hands\-on level with delivery tooling and SOPs.
Functions / Key Results Expected
Internal Strategic Narrative Development* Support leadership in translating Digital Inclusion’s evolving priorities into a clear, actionable and reusable strategic narrative that guides decision\-making and delivery coherence.
Operational Governance Stewardship* Design and institutionalize a practical, system\-enabled governance model that enables clarity, speed and accountability across a matrix delivery environment.
Delivery Platform Ownership (ClickUp ) \& Systems Enablement* Own and evolve the Digital Inclusion delivery platform (ClickUp) as a core enabler of project execution, governance and performance visibility.
Matrix Enablement \& Delivery Effectiveness Framework* Design and implement a lightweight, scalable delivery framework that balances consistency with flexibility across a complex matrix environment.
Operational Effectiveness* Drive alignment and completion of SOPs through a structured, delivery\-focused consultation process, ensuring usability and adoption.
Monitoring and Progress Controls
Item Outputs/Deliverables Month/Year 1 Internal Strategic Narrative Development* To lead structured strategic discussions with program leadership to surface implicit priorities, strategic choices and decision logic
- Iterative drafting and refinement of narrative sections
- Validate narrative with team leads to ensure alignment with operational realities and delivery capacity
- Consolidation of core strategic messages into reusable narrative “building blocks”
- Identify and close gaps where governance is assumed but undocumented
- Embed governance into delivery workflows, tools and reporting structures
- Ensure governance artefacts are consistently understood, accessible and applied
- Deliver practical, delivery\-linked sessions (clinics, workshops, working sessions) grounded in ongoing work
- Focus on improving effectiveness, prioritisation and decision\-making, not formal compliance
- Reinforce shared delivery language, expectations and standards
- Continuously adapt support based on observed delivery challenges and team maturity
- Design and maintain delivery workflows, automations and data structures aligned with DI operating model
- Define and implement integration and automation patterns (including API usage where relevant) to streamline processes and reduce manual overhead
- Ensure platform supports end\-to\-end visibility of projects, dependencies and performance metrics
- Develop and deliver targeted user training and guidance anchored in DI delivery practices
- Continuously evolve the platform based on user feedback and delivery needs
- Define which artefacts, tools and practices are expected, ensuring alignment with delivery platform (ClickUp)
- Promote consistency across teams while allowing adaptation for different delivery contexts
- Improve delivery reliability, transparency and coordination without adding unnecessary overhead
- Develop and deliver associated DI specific training and enablement materials
- Ensure SOPs are clear, actionable and aligned with actual delivery practices
Skills
Business Process, Capacity Building, Project Delivery, Project Management, Strategic Planning
Competencies
Develops and implements sustainable business strategies, thinks long term and externally in order to positively shape the organisation. Anticipates and perceives the impact and implications of future decisions and activities on other parts of the organisation.
Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organisational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.
Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts
Diese Anzeige stammt von indeed. Originalanzeige ansehen ↗