Operation Manager

Operations Manager – Hampton by Hilton

Hampton by Hilton is seeking an experienced and motivated Operations Manager to support the General Manager in delivering exceptional guest experiences, driving commercial performance, and leading high\-performing teams.

Key Responsibilities

• Lead and develop hotel teams through recruitment, training, coaching, and performance management.


• Support delivery of hotel budgets, KPIs, and profitability targets.


• Ensure exceptional guest service and effective complaint resolution.


• Oversee daily hotel operations, ensuring brand standards are consistently met.


• Manage labour costs, rotas, forecasting, and operational efficiency.


• Ensure compliance with all health \& safety, fire, security, and company policies.


• Conduct weekly operations meetings and support quality assurance audits.


• Deputise for the General Manager when required.

• Previous hotel operations experience at Head of Department level or above.


• Strong leadership, communication, and organisational skills.


• Commercially focused with experience managing costs and performance.


• Flexible, proactive, and passionate about delivering outstanding guest experiences.

Work with Hilton, Thrive with KE Hotels

As part of Hilton, you’ll be connected to one of the world’s leading hospitality brands, renowned for nearly a century of excellence in service, innovation, and guest experience\-guided by its vision:

*“To fill the earth with the light and warmth of hospitality.”*

At KE Hotels, we bring that vision to life in our own way. We combine hands\-on ownership with expert hotel management to drive performance, profitability, and long\-term value\-treating every hotel as an individual, never just a number.

Our culture is how we make it happen:

• Be Yourself \& Respect Each Other – We create an inclusive, honest, and supportive environment


• Be Entrepreneurial – We think commercially and embrace opportunity


• Deliver – We take ownership and consistently do what we say

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