Onboarding Team Member - PI (Southport)

Onboarding Team Member \- PI

Location: Southport

Salary: £24,479

Office attendance expectation: Initial period in the office for training, followed by hybrid working.

Working hours: 35 hours \-Monday to Sunday 8:00\-8:30pm on a rota basis and working 2\-3 weekend days a month.

Fletchers Solicitors Ltd have a fantastic opportunity to join our growing Onboarding Team.

The successful candidate will ensure that our clients are continually at the heart of everything we do by being motivated and enthusiastic about providing excellent customer service. They will be responsible for onboarding clients by providing step by step support to the clients during the initial sign up process.

In return Fletchers can offer:

• Competitive salary


• 35 hours working week


• Bonus scheme (subject to targets being met)


• 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days holiday per year, until you long service award the 3 days after your 5th, 7th, and 9th full year of employment


• Pension scheme with tax\-efficient salary sacrifice option


• Life Assurance Policy


• Medicash policy to cover some Dental, optical and other medical expenses


• Enhanced company sick pay


• Enhanced Maternity, Paternity and IVF schemes


• Flexible, agile working environment with a positive work\-life balance


• Varied calendar of funded company social events (check out Fletchers Group on LinkedIn)


• Monthly voucher awards

• Communicating with clients daily, managing and developing relationships with clients via phone and email.


• Developing and maintaining knowledge of claims process for Personal Injury Cases


• Understanding and discussing our funding and insurance information.


• Communicate with our legal team where necessary to progress cases.


• Make amendments to our sign up/ forms where required.


• Building rapport with clients ensuring all accurate information is taken and entered onto the Proclaim file management system.


• Monitoring own task list making sure all enquiries are contacted daily to chase the client for instructions.


• Any other ad\-hoc duties as requested by your Team Leader or Head of Department

• Call Centre experience or customer facing experience.


• A willingness to learn and develop.


• Excellent verbal, written communication, and telephone skills.


• Exceptional attention to detail


• Team player


• Microsoft Office


• Exceptional customer service skills

About Fletchers Group

Fletchers is a fast\-growing, dynamic law firm specialising in personal injury and clinical negligence law, with outstanding rankings in both *The Legal 500* and *Chambers \& Partners*. Following several strategic acquisitions, weve evolved into the Fletchers Group, with ambitious plans for continued growth and innovation.

We work across England, with offices currently in Manchester, Liverpool, Leeds, Bolton, Southport, Newcastle, Reading, Birmingham, Northampton and Cambridge. We believe we offer our colleagues the best hybrid and flexible working practices, balancing working from home with time collaborating and socialising with colleagues in our modern offices.

We aspire to be the best place to work in the legal sector.

Our workplace culture is inclusive, informal, and supportive, with a strong focus on colleague wellbeing and happiness. We are proud to offer some of the best hybrid and flexible working arrangements in the industry because we understand that balance drives performance.

At Fletchers, we also value connection and collaboration. We create exciting opportunities for teams to come together and thrive. Whether youre starting your career or aiming for leadership, youll find a clear path to progress and development here from apprenticeships and professional qualifications to senior roles and Partnership.

We seek out a broad range of challenging, high\-quality legal work, enabling our people to build meaningful and progressive careers. And we dont just talk about development we invest in it, with a significant proportion of our colleagues working towards relevant qualifications at any given time.

We reward those who help build our success and live our values. Our benefits package is designed to grow with you, offering real opportunities to share in our long\-term strength. Our base pay and bonus structure is built to recognise and reward high performance.

Join us and be part of a law firm thats not only growing, but redefining what it means to work in legal services.

Fletchers Group is an inclusive employer with a diverse workforce: we welcome applications from any and all backgrounds. Were committed to providing a culture and environment where everyone can thrive, understanding and celebrating that no colleague is the same. Were proud of our work on the Disability Confident scheme, and we are signing up to other diversity standards to reflect our ethos.

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