Onboarding Advisor

We are seeking a highly motivated Onboarding Adviser to join one of the largest transport organisations in London. This role is responsible for the delivery and administration of onboarding processes and transactions within Employee Services. They will play a role in embedding, and ensuring adherence and compliance to new and existing Employee Services (Onboarding) H2R processes. The Onboarding Adviser will also drive continuous improvement initiatives, including the encouragement of self service for employees and embrace change initiatives to perform in line with new processes and with appropriate governance.

Key Information:

• Rate: £18.33 per hour PAYE or £23.74 per hour Umbrella


• Location: Stratford, London (hybrid)


• Start Date: ASAP


• Hours: Full Time, Monday - Friday, 35 hours a week


• Contract Duration: 6 months

• Manage the end to end onboarding process, answering or escalating, where appropriate, any questions from the business or new joiner


• Coordinate all pre-employment screening activities, both internally and alongside our 3rd party provider, to ensure compliance with TFL requirements


• Provide continuous engagement with future employees pushing communication, documents and training prior to the employee joining


• Enter all data into all relevant HR systems in a timely, accurate and consistent manner and ensure that all documentation is maintained and stored within data protection guidelines


• Act as a control and processor of employee transactions and flag transactions to relevant parties where required for further investigation


• Take ownership and resolve all Employee Services service requests, ensuring customer expectations have been met, managing workload through various channels


• Use available technology effectively to access relevant employee lifecycle content to resolve customer issues


• Contribute towards continuous improvements, using process analysis tools to map and analyse end-to-end processes, understand blockages with a view to identifying means of improving performance, efficiency, reducing costs and improving customer satisfaction


• Act in a positive manner by demonstrating continuous performance improvement, solid business skills and support of department/company objectives


• Be part of the team taking responsibility for driving required cultural attributes across the team, including focus on compliance and service delivery, customer service excellence, and a focus on controlled continuous improvement


• Deliver on agreed metrics for Employee Services

• Strong attention to detail


• Good communication skills with both internal and external stakeholders


• Basic proficiency with IT Office


• Understands the legal, regulatory and policy parameters which guide recruitment, resourcing and talent


• Knows how to maintain and monitor HR systems to ensure accuracy of data


• Knows how to deliver against service level agreements and can track performance against agreed metrics


• Accurately inputs data and can identify ways to improve entry


• Has an understanding of employee lifecycle and HR policies and procedures and their application in the business and is able to communicate with a variety of audiences to ensure they are understood

• Experience of onboarding


• Experienced professional of working in a Business Services environment


• Experience of monitoring service level agreements

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This listing is from Reed. View original listing ↗