Office Manager & Business Support Lead

Job Overview
SlimLite Group Ltd is a specialist heritage glazing and timber window business based in West Yorkshire. We are looking for an experienced Office Manager \& Business Support Lead to support the day\-to\-day running of our office and help coordinate communication between directors, customers, suppliers and the wider team.

This is a varied role combining administration, customer service, office coordination and director support. The successful candidate will be highly organised, professional, calm under pressure and confident working closely with senior people in a busy owner\-managed business.

Responsibilities

• Answering incoming calls and handling customer enquiries professionally


• Monitoring and replying to emails


• Preparing quotations, order paperwork and customer correspondence


• Coordinating admin tasks between directors and office staff


• Helping to prioritise workloads and follow up on outstanding actions


• Maintaining office systems, records and customer information


• Acting as a central point of communication between directors, staff, customers and suppliers


• Helping ensure that internal communication remains professional, constructive and well organised


• Supporting the directors with day\-to\-day business administration


• Escalating sensitive issues appropriately and confidentially

• Previous experience in an Office Manager, Senior Administrator, Business Support, PA, EA or similar role.


• Experience working in a busy office environment, ideally within a small or owner\-managed business.


• Experience supporting directors, senior managers or business owners with day\-to\-day administration and coordination.


• Strong experience handling incoming calls, customer enquiries and professional email correspondence.


• Experience preparing or assisting with quotations, order paperwork, invoices, customer records or job files.


• Confident using Microsoft Office, Outlook, Excel and general office systems.


• Experience coordinating tasks between different people or departments to ensure work is followed through properly.


• Experience dealing with strong personalities, sensitive conversations or difficult workplace situations in a calm and professional way.


• Some understanding of HR procedures, workplace conduct, confidentiality and escalation of issues would be beneficial.


• Experience handling customer complaints or difficult conversations professionally.


• Experience bringing structure, organisation and clear processes into a busy or fast\-moving business.


• Experience working in a family business, manufacturing business, construction\-related business or trade environment would be advantageous, but not essential.


• Confident working independently and making sensible decisions without needing constant supervision.


• Able to maintain a calm, respectful and professional office environment.

Benefits:

• Company pension


• On\-site parking

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