Office and Logistics Administrator
About Us
At Europa Wools, we supply over 1 million kilograms of high\-quality textile materials every year to the worldwide craft and wool trade. We have a major digital presence, shipping goods out to bulk commercial trade businesses as well as private hobbyists through our bustling retail brand, World of Wool.
Our head office in Huddersfield is a busy, creative environment, and we are looking for a highly organised Office Administrator to keep our day\-to\-day administration and logistics running like clockwork.
The Role
If you enjoy spinning multiple plates, solving logistics puzzles, and ensuring customers get a top\-tier experience, you will fit right in. As our Office Administrator, you will be the administrative glue connecting our online traders, our warehouse team, and our global transport partners. You will also work closely with our core finance department to keep things moving efficiently behind the scenes.
This is a fully on\-site role at our Huddersfield head office, putting you right in the centre of our operations.
What You’ll Be Doing
- Supporting Online Traders: Assisting the wider team in supporting our digital trade accounts and online customers, tracking order progress, and ensuring smooth account communication.
- Compliance Assistance: Helping the company remain fully compliant by assisting with regulatory paperwork and documentation upkeep following training.
- Accounts \& Invoicing Support: Assisting our internal accounts team with day\-to\-day administration, invoicing, and keeping records up to date. This includes using Excel to update daily sales reports, running weekly timesheets, and actively checking and chasing unpaid invoices.
- Freight \& Logistics Coordination: Booking shipments, coordinating with freight forwarders, and handling the paperwork to keep local and international deliveries moving on time.
- Customer Care: Managing the inbound office email inbox. You will handle regular customer questions and step in to resolve any delivery glitches or complaints with empathy and a calm, problem\-solving mindset.
- Relevant Experience: You have previous experience working in an office setup handling administration or basic financial paperwork.
- Logistics \& Worldwide Shipping Savvy: Experience working with e\-commerce worldwide shipping is essential. You must understand how to book global transport networks and navigate international delivery systems.
- Document Compliance (Ideal): Previous experience handling compliance documentation is highly desirable, though we will provide training on our specific requirements.
- Tech \& Platform Skills: Proficient in Microsoft Excel (updating reports, managing spreadsheets) and highly capable in Microsoft Outlook for daily professional communication. Prior experience using Shopify is a real bonus, but full training will be provided if you haven't used it before.
- Excellent Communicator: You can write clear, helpful, and polite emails to customers, and you remain professional and friendly when turning complaints into positive outcomes.
- Local Commitment: Ready to work full\-time on\-site from our Huddersfield facility.
- Hours: 37\.5 hours per week (Monday to Friday).
- Work Setup: Fully on\-site at The Wool Yard (No work\-from\-home availability).
- Pay: £14\.50 per hour.
If you are an organised, enthusiastic administrator who wants to be part of a friendly, creative business, we would love to hear from you. Please send over your CV along with a quick note highlighting your experience with logistics and customer emails.
Pay: From £14\.50 per hour
Expected hours: 37\.5 per week
Education:
- GCSE or equivalent (preferred)
- Logistics administration: 2 years (preferred)
- Office administration: 2 years (preferred)
- Microsoft Excel: 2 years (required)
This listing is from Indeed. View original listing ↗