Office Administrator
Assistant / Dealership Administrator – Car Dealership (London)
A highly organised and professional Administrative Assistant with experience supporting the daily operations of a busy car dealership environment in London. Skilled in managing administrative processes, maintaining accurate records, coordinating customer communications, and ensuring smooth day\-to\-day dealership operations. Confident in handling multiple responsibilities simultaneously while delivering excellent customer service and maintaining high levels of accuracy and professionalism.
Key Responsibilities:
\* Managing and organising dealership paperwork including vehicle sales documents, invoices, finance agreements, registration paperwork, warranties, and customer records.
\* Updating and maintaining dealership computer systems with accurate customer, vehicle, sales, stock, and service information.
\* Assisting with bookkeeping duties including processing invoices, recording payments, reconciling transactions, handling receipts, and supporting accounts administration.
\* Answering incoming phone calls professionally, directing enquiries to the relevant departments, and assisting customers with appointments, vehicle information, and general enquiries.
\* Responding to emails promptly and professionally, maintaining effective communication with customers, suppliers, finance companies, and internal departments.
\* Providing front\-desk and administrative support to sales teams, managers, and service departments.
\* Coordinating appointments, meetings, vehicle collections, deliveries, and customer handovers.
\* Maintaining organised filing systems for both digital and physical documentation in line with company and legal requirements.
\* Assisting with vehicle stock administration including logging vehicle arrivals, registrations, MOT details, service histories, and ownership documentation.
\* Handling customer queries and resolving issues in a calm, professional, and customer\-focused manner.
\* Monitoring office supplies, placing orders when necessary, and ensuring the office environment remains organised and efficient.
\* Supporting compliance procedures and ensuring confidentiality of customer and financial information at all times.
\* Liaising with external companies such as finance providers, DVLA services, insurance companies, and suppliers when required.
\* Using Microsoft Office, dealership management systems, spreadsheets, and databases efficiently to maintain accurate records and reporting.
\* Supporting the smooth running of the dealership by multitasking effectively in a fast\-paced environment.
Skills \& Qualities
\* Strong organisational and time\-management skills.
\* Excellent verbal and written communication abilities.
\* Professional telephone manner and customer service skills.
\* High attention to detail and accuracy in administrative work.
\* Ability to work under pressure and manage multiple tasks efficiently.
\* Proficient in Microsoft Office and computer\-based dealership systems.
\* Trustworthy, reliable, and able to maintain confidentiality.
\* Team player with a proactive and flexible approach to work.
Work Environment
Working within a busy and fast\-paced car dealership, providing essential administrative support to ensure efficient daily operations and a high standard of customer experience. The role requires professionalism, strong communication skills, and the ability to work effectively with customers, management, sales staff, and external organisations.
Administrative Assistant / Dealership Administrator – Car Dealership (London)
A highly organised and professional Administrative Assistant with experience supporting the daily operations of a busy car dealership environment in London. Skilled in managing administrative processes, maintaining accurate records, coordinating customer communications, and ensuring smooth day\-to\-day dealership operations. Confident in handling multiple responsibilities simultaneously while delivering excellent customer service and maintaining high levels of accuracy and professionalism.
Key Responsibilities:
\* Managing and organising dealership paperwork including vehicle sales documents, invoices, finance agreements, registration paperwork, warranties, and customer records.
\* Updating and maintaining dealership computer systems with accurate customer, vehicle, sales, stock, and service information.
\* Assisting with bookkeeping duties including processing invoices, recording payments, reconciling transactions, handling receipts, and supporting accounts administration.
\* Answering incoming phone calls professionally, directing enquiries to the relevant departments, and assisting customers with appointments, vehicle information, and general enquiries.
\* Responding to emails promptly and professionally, maintaining effective communication with customers, suppliers, finance companies, and internal departments.
\* Providing front\-desk and administrative support to sales teams, managers, and service departments.
\* Coordinating appointments, meetings, vehicle collections, deliveries, and customer handovers.
\* Maintaining organised filing systems for both digital and physical documentation in line with company and legal requirements.
\* Assisting with vehicle stock administration including logging vehicle arrivals, registrations, MOT details, service histories, and ownership documentation.
\* Handling customer queries and resolving issues in a calm, professional, and customer\-focused manner.
\* Monitoring office supplies, placing orders when necessary, and ensuring the office environment remains organised and efficient.
\* Supporting compliance procedures and ensuring confidentiality of customer and financial information at all times.
\* Liaising with external companies such as finance providers, DVLA services, insurance companies, and suppliers when required.
\* Using Microsoft Office, dealership management systems, spreadsheets, and databases efficiently to maintain accurate records and reporting.
\* Supporting the smooth running of the dealership by multitasking effectively in a fast\-paced environment.
Skills \& Qualities
\* Strong organisational and time\-management skills.
\* Excellent verbal and written communication abilities.
\* Professional telephone manner and customer service skills.
\* High attention to detail and accuracy in administrative work.
\* Ability to work under pressure and manage multiple tasks efficiently.
\* Proficient in Microsoft Office and computer\-based dealership systems.
\* Trustworthy, reliable, and able to maintain confidentiality.
\* Team player with a proactive and flexible approach to work.
Work Environment
Working within a busy and fast\-paced car dealership, providing essential administrative support to ensure efficient daily operations and a high standard of customer experience. The role requires professionalism, strong communication skills, and the ability to work effectively with customers, management, sales staff, and external organisations.
Pay: From £24,396\.00 per year
Benefits:
- Employee discount
- Free parking
- On\-site parking
- Southall UB1 3ET: reliably commute or plan to relocate before starting work (preferred)
- A\-Level or equivalent (preferred)
- Administrative: 2 years (preferred)
- English (preferred)
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