Nights Manager

Overview
We are seeking a experienced Nights Manager to oversee our operations during the overnight shift. The ideal candidate will possess strong leadership skills, hospitality experience, and the ability to manage a diverse team effectively. This role is vital in ensuring smooth night\-time operations, exceptional guest services, and maintaining high standards of safety and efficiency throughout the premises. The Nights Manager will play a key role in fostering a positive environment that promotes teamwork, guest satisfaction, and operational excellence.

Responsibilities

• Supervise and coordinate all activities during the night shift, ensuring operational standards are met consistently.


• Lead and motivate a team of staff members, providing guidance, training, and support to optimise performance.


• Oversee guest services to ensure guests receive exceptional hospitality experiences, addressing any concerns promptly and professionally.


• Manage human resources functions including scheduling, attendance monitoring, and resolving staff issues in accordance with company policies.


• Ensure compliance with health and safety regulations, conducting regular safety checks and risk assessments.


• Liaise with other departments to facilitate smooth communication and operational continuity across shifts.


• Monitor financial transactions and maintain accurate records of daily operations.


• Implement company policies and procedures effectively while fostering a positive working environment.


• Handle guest complaints or escalations with professionalism and tact, aiming for swift resolution.


• Maintain cleanliness, organisation, and security of the premises during the night hours.

• Proven supervising experience within the hospitality or hotel industry.


• Strong leadership qualities with the ability to manage diverse teams effectively.


• Excellent guest service skills with a focus on delivering memorable experiences.


• Experience in staff management including staff scheduling, training, and conflict resolution.


• Knowledge of hospitality operations, health \& safety standards, and hotel procedures.


• Exceptional organisational skills with attention to detail in managing multiple responsibilities simultaneously.


• Ability to remain calm under pressure whilst maintaining professionalism at all times. This role offers an excellent opportunity for a motivated individual looking to advance their career within the hospitality sector while ensuring our guests enjoy an outstanding experience during their overnight stay.

Benefits:

• Company pension


• Discounted or free food


• Employee discount


• On\-site parking

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