Night Hotel Receptionist

Job Title: Night Hotel Receptionist

Location: Ashburn Hotel / South Kensington

Reporting to: Hotel Manager

Work hours: Morning: 8:00pm \- 8 am

Job Purpose

To provide a warm, professional, and efficient front desk service, ensuring all guests receive a high standard of hospitality from arrival to departure.

Key Responsibilities

• Welcome guests in a friendly and professional manner


• Manage check\-in and check\-out procedures efficiently


• Handle reservations, amendments, and cancellations


• Answer phone calls, emails, and guest enquiries promptly


• Process payments and maintain accurate billing records


• Provide information about the hotel and local area


• Handle guest requests, complaints, and feedback professionally


• Coordinate with housekeeping and maintenance to ensure room readiness


• Maintain the reception area to a high standard at all times


• Ensure compliance with hotel policies and data protection standards

Requirements \& Skills

• Previous experience in a hotel reception or customer service role preferred


• Excellent communication and interpersonal skills


• Strong organisational and multitasking abilities


• Good knowledge of hotel systems (e.g. Opera, Guestline, etc.) is an advantage


• Ability to remain calm under pressure


• Professional appearance and attitude


• Basic IT and administrative skills

Working Hours

• Shift\-based role (including early, late, weekends, and bank holidays)


• Typical shifts may include:

+ Morning: 8:00pm \- 8 am

What We Offer

• Competitive salary


• Staff discounts / benefits


• Training and development opportunities

Friendly and supportive working environment

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