Network Solution Design Manager
Team
Supply Chain \& Logistics
Store
London Support Office
Location
London, Greater London
Contract type
Permanent
Position type
Full Time
Salary
Competitive \+ Benefits
- Intro
- About the role
- Meet the Team
- Our Support
- People Stories
- Benefits
- Colleague Networks
- How to Apply
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Everyone is welcome at M\&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M\&S, that individuality has the potential to make waves.
About the role
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This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.
To stay close to our customers and colleagues, our support teams are in the office for at least three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.
Summary
M\&S is reimagining Fashion, Home \& Beauty—creating a confident, contemporary brand grounded in style, quality and value. Focused ranges, stronger design and a modernised supply chain and digital experience are driving momentum in sales, market share and long\-term growth. And this is just the beginning!
Are you able to create the network solutions that deliver seamless operations? Love that idea, then join us and make your mark as Network Solution Design Manager at M\&S!
All the details
The Network Solution Design Manager will play a critical part in the Fashion, Home \& Beauty Supply Chain \& Logistics transformation, leading the design of end‑to‑end network solutions across distribution centres, stores, fulfilment locations and transport networks, including final mile. The focus is on creating resilient, scalable and cost\-effective logistics solutions that balance service, proposition and efficiency.
This role will help shape network designs that translate strategic ambition into practical, real\-world outcomes, using data‑driven insight to simplify complexity, optimise performance and support long‑term growth. Close collaboration with internal teams and external partners helps drive alignment, clarity and momentum across the transformation programme.
NB: This role will involve travel across our distribution Network and the successful candidate can be based out of one of our Distribution Centres dependant on their location.
What you’ll do
Your key accountabilities will include
- Responsible for ensuring network solution designs support achieving FH\&B strategic ambitions.
- Own the solution design and associated outcome with solutions reflecting real world application including known challenges around labour, forecast accuracy, transport congestion etc
- Define the blueprint and standard operating model across the network, including distribution centres, stores, fulfilment locations and transport networks (incl final mile)
- Identify opportunities for improvement including simplification of network complexity, improved visibility and control, service / prop improvement and cost reduction / optimisation
- Engage and collaborate with key stakeholders—including Business Units, 3PLs, and Operational Leads, to support the development of the Supply Chain \& Logistics transformation programme, ensuring alignment, transparency, and resolution of cross\-functional challenges
Your skills and experience will include
- End\-to\-end logistics network design expertise, spanning distribution, fulfilment, transport and last‑mile operations, with experience designing integrated, scalable solutions.
- Strong operational and technical understanding, including DC/FC processes, automation applications, and working knowledge of WMS, TMS and related supply chain systems.
- Commercial and analytical capability, with the ability to interpret complex data, understand cost drivers and trade\-offs, and build clear, value‑based recommendations.
- Able to demonstrate a structured problem\-solving and delivery approach, applying practical thinking to complex challenges, supported by sound change management and programme/project methodologies (e.g. Prince2, Agile).
- An influential communicator and collaborator, skilled at engaging diverse stakeholders, translating technical concepts into clear messages, and driving alignment across teams and partners.
Working at M\&S means being part of something bigger \- helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast\-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
Here are just a few of the benefits that make working here even more rewarding:
- 20% colleague discount on all M\&S products and many third\-party brands for you and someone in your household, available once you’ve completed your probation
- Competitive holiday allowance with the option to buy more
- Discretionary bonus schemes linked to your performance and ours
- Strong pension and life assurance to help plan for the future
- Tailored induction and training to support your development from day one
- Exclusive perks and savings through our M\&S Choices portal
- Market\-leading family policies, including parental, adoption and neonatal leave
- 24/7 wellbeing support, including virtual GP access and mental health services
- One paid volunteer day a year to support a cause that matters to you
We are ambitious about the future of retail. We’re reinventing, innovating and leading the industry into a more conscientious, inspiring digital era. We’re redefining how we work together and offering our most exciting opportunities yet. Marks \& Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
\#LI\-ME1
\#LI\-Hybrid
\#hybridrole
Meet the Team
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Our Support
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Mentorship
It’s important to us that our new colleagues feel supported in their roles and can learn from others. That’s why we offer mentorship through our buddy system.
Wellbeing
Get access to resources to keep you fit and healthy, in body and mind. This includes access to our Wellbeing Hub, Virtual GP, Check4Cancer, PAM Assist and I\&D Networks.
Imy
Lucy
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Imy
Lucy
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Imy
Lucy
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M\&S gives you the freedom to be yourself. If you are genuinely motivated by a challenge, there’s nothing to stop you or hold you back. I would pass on the same advice I was given. Seize the opportunities. Share your ideas. Try things out. If it works, great. If it doesn’t, learn from it. This is the way we move forward as people – and as a business.
Imy (He / Him) \| Shift Manager Read full story
M\&S really has an appetite for change: there is a real belief in where we’re heading, and the business is putting the investment and infrastructure behind it. We’re always looking at where the industry is now, and identifying opportunities to evolve and improve the efficiency of our logistics network.
Lucy (She / Her) \| Programme Manager Read full story
M\&S gives you the freedom to be yourself. If you are genuinely motivated by a challenge, there’s nothing to stop you or hold you back. I would pass on the same advice I was given. Seize the opportunities. Share your ideas. Try things out. If it works, great. If it doesn’t, learn from it. This is the way we move forward as people – and as a business.
Imy (He / Him) \| Shift Manager Read full story
M\&S really has an appetite for change: there is a real belief in where we’re heading, and the business is putting the investment and infrastructure behind it. We’re always looking at where the industry is now, and identifying opportunities to evolve and improve the efficiency of our logistics network.
Lucy (She / Her) \| Programme Manager Read full story
M\&S gives you the freedom to be yourself. If you are genuinely motivated by a challenge, there’s nothing to stop you or hold you back. I would pass on the same advice I was given. Seize the opportunities. Share your ideas. Try things out. If it works, great. If it doesn’t, learn from it. This is the way we move forward as people – and as a business.
Imy (He / Him) \| Shift Manager Read full story
M\&S really has an appetite for change: there is a real belief in where we’re heading, and the business is putting the investment and infrastructure behind it. We’re always looking at where the industry is now, and identifying opportunities to evolve and improve the efficiency of our logistics network.
Lucy (She / Her) \| Programme Manager Read full story
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Benefits
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Wellbeing hub
Get access to resources to support your wellbeing, including a free virtual GP service.
- Wellbeing hub
- ### Wellbeing hub
- Giving back
- ### Giving back
- Pay
- ### Pay
- Colleague discount
- ### Colleague discount
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