Navan Pro Consultant
<p></p>
<p><strong>About the Role</strong><br>The main role of a Navan Pro Consultant is to build relationships and understand the needs of our client’s while delivering a ‘high touch’ service that saves clients time and drives down their total cost of travel.</p>
<p><strong>What you’ll do</strong><br><span style="text-decoration: underline;">Service Expectation</span></p>
<ul>
<li>Provide a dedicated, consistently high level of service to all clients tailored to their individual requirements with a desire to always exceed client expectation.</li>
<li>Effectively manage your workload to meet all deadlines as required, either set by the client or within R&M</li>
<li>Ability and willingness to service different client industry sectors across the wider business</li>
<li>Demonstrate innovative thinking and provide a consultative approach</li>
<li>To be proficient in R&M and Navan Technology, sharing knowledge with the client to ensure an all-encompassing service</li>
<li>To be responsible for the delivery of all air, rail, car rental, ferry, black car and charter reservations and to advise clients on best practice utilising R&M and Navan technology</li>
</ul>
<p><span style="text-decoration: underline;">Operational Excellence</span></p>
<ul>
<li>Manage your own full client portfolio to the highest R&M and Navan standard, demonstrating extraordinary customer service to your wider team</li>
<li>Pro-actively build meaningful and long-lasting relationships both internally and externally</li>
<li>Always exceed client’s expectation</li>
<li>Identify and implement opportunity to add value to each booking</li>
<li>Ability to apply a variety of fare types and ticketing methods, whilst maintaining an up-to-date knowledge of industry innovations (e.g., airline direct connect)</li>
<li>Working with IFD (International Fares Desk) to proactively identify cross market and local inventory differences</li>
<li>Procure the best hotel rates for clients utilising GDS and non GDS channels, as well as leveraging supplier relationships to gain the best result</li>
<li>Monitor all bookings for further saving opportunities up until completion of the trip</li>
<li>Utilise detailed understanding of the client policy to drive compliance whilst maximising opportunity to enhance the traveller experience</li>
<li>Ability to apply a variety of fare types and ticketing methods, whilst maintaining an up-to-date knowledge of industry innovations (e.g., airline direct connect)</li>
<li>Monitor all bookings for further saving opportunities up until completion of the trip</li>
<li>To be proficient in all R&M and Navan Technology and to ensure knowledge is shared and maintained amongst the team</li>
<li>To oversee the client experience by utilising mixed mode booking tools and to provide 1st line support for both offline/online bookings</li>
<li>Demonstrate proactive thinking when providing travel solutions</li>
<li>Able to provide cost effective solutions across all aspects of travel</li>
<li>To always comply with the client policies and guidelines</li>
<li>Achieve SLAs for all accounts</li>
<li>Regular interaction with overseas colleagues</li>
<li>Apply Quality Control procedures and processes in line with company and GREC requirements</li>
</ul>
<p><strong>What We’re Looking For</strong></p>
<ul>
<li>Previous VIP experience is preferred</li>
<li>Skills assessment results will be considered</li>
<li>Exceptional telephone manner and written skills</li>
<li>Demonstrate ability to make effective use of resources available to complete tasks to agreed deadlines</li>
<li>Has a proven record of experience in a core business travel environment</li>
<li>Fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus</li>
<li>Experience of mixed mode booking tools, and 1st line product support for both offline/online bookings</li>
<li>Comprehensive knowledge of the travel industry and products in the market including different aircraft types and cabins</li>
<li>Knowledge of Low-Cost Carriers in the market and their different products available</li>
<li>Fully conversant with various rail, black car, LCC, OTA booking systems</li>
<li>Have a ‘team player’ approach to an office environment</li>
<li>Experience in using MS software packages</li>
<li>Ability to build an exceptional rapport with all clients</li>
<li>Excellent attention to detail</li>
<li>Have an enthusiastic approach and willingness to learn attitude</li>
<li>Independently commit to attend and complete all relevant training</li>
<li>Achieve individual and team-based business objectives</li>
</ul>
<p> </p><div class="content-pay-transparency"><div class="pay-input"><div class="description">The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity.<br><br>For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.</div><div class="title">Pay Range</div><div class="pay-range"><span>$35</span><span class="divider">—</span><span>$38 USD</span></div></div></div><div class="content-conclusion"><p> </p>
<p>Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers. </p>
<p><strong>Human oversight:</strong> <span style="color: #000000; font-family: Arial, sans-serif;">Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application. </span></p>
<ul>
<li>
<p><strong>Your rights: </strong>If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email <a href="https://my.metaview.app/applications/opt-out?organization=15dd7e883f">here</a>. Your decision to do so will not affect how your candidacy is evaluated. </p>
</li>
</ul>
<p>Please refer to our<a href="https://navan.com/candidate-privacy-notice"> Candidate Privacy Notice</a> for more information about our processing of personal data, and your rights.</p></div>
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