Modern Workplace Solutions Engineer

We are looking for a forward\-thinking Professional Services Engineer (Modern Workplace) to join our growing team. This is a dual\-impact role that bridges the gap between high\-level project delivery and proactive service excellence.

Beyond simply maintaining the status quo, you will lead the charge in designing and implementing secure, scalable Microsoft 365 and Azure environments for our customers. As a strategic pillar of our Managed Services team, your focus will be on continuous improvement: identifying emerging trends to pre\-empt issues and ensuring a seamless, high\-standard transition of projects into our managed service ecosystem. By leveraging data\-driven insights, you will ensure our clients' environments are not just operational, but optimised and future\-ready.

Day to day responsibilities:

Design \& Project Delivery

Architect \& Implement: Lead the end to end delivery of Modern Workplace projects, including M365 migrations, Intune (Endpoint Manager) rollouts and Azure Virtual Desktop (AVD) deployments

Security by Design: Implement robust security frameworks using Conditional Access, Defender for Endpoint and Purview to ensure 'Secure by Default' environments.

Azure Infrastructure: Design and deploy Azure landing zone, IaaS, PaaS, storage solutions and identity management (Entra ID)

Automation: Utilise PowerShell and other appropriate tooling to automate repetitive deployment tasks and ensure consistency across our client base

Service Intelligence \& Insight

Data\-Driven Reviews: Support the Account Management team during Service Reviews by gathering and analysing technical telemetry from M365 and Azure.

Capacity Planning: Monitor resource utilisation in Azure to provide clients with accurate scaling recommendations and cost\-optimisation (FinOps) strategies.

Trend Analysis: Identify recurring technical hurdles across our client base and design systemic "permanent fixes" or automation scripts to reduce ticket noise.

Reporting: Generate insights on security posture, license utilisation, and hardware lifecycle management.

Ideal Candidate Profile

The Essentials:

Microsoft 365 Stack: Expert\-level knowledge of Exchange Online, SharePoint/OneDrive, Teams, and the Power Platform.

Identity \& Security: Deep understanding of Entra ID (Azure AD), MFA, Conditional Access, and the Microsoft Defender suite.

Endpoint Management: Proven experience with Intune (AutoPilot, Configuration Profiles, Compliance Policies).

Azure: Experience with Azure IaaS/PaaS, including networking (vNets, VPNs) and Azure Backup/SR.

Scripting: Proficiency in PowerShell for M365 and Azure administration

The Desirables:

Experience in a small to mid‑sized MSP environment.

Experience in a similar Professional Services role.

Exposure to service reporting, dashboards, or trend analysis, Terraform or ARM templates.

Microsoft certifications (or active progress toward them), such as: MS‑102 / MS‑500, SC‑300, AZ‑104 and AZ\-140

Familiarity in ITIL or managed service frameworks.

Soft Skills \& Culture Fit:

Pragmatic, delivery‑focused, and comfortable wearing multiple hats.

Strong problem‑solver with a structured approach.

Customer‑focused with a service‑oriented mindset.

Able to explain technical concepts clearly to non‑technical stakeholders.

Interested in improving services, not just fixing issues.

Able to balance multiple, often conflicting, priorities whilst delivering excellence at pace.

About LIMA

At LIMA, we help organisations achieve their ambitions through insight\-led technology strategy and managed services that enhance resilience, drive performance, and support sustainable growth. But we know that our success is powered by our people.

We’re proud to be a Great Place to Work™ company for the second year running, and our team consistently tells us that the people are the best thing about working here. We recognise and reward the hard work of our colleagues with competitive salaries, professional development opportunities, wellbeing support and a strong benefits package.

Salary

65,000

Hours

37\.5

Contract type

Permanent

Location

M50 1DR

Attachments

Benefits

Joining our team comes with a range of benefits designed to enhance your work experience and well\-being:

Holidays: Time to relax with 25 days holiday (pro rata for part\-time employees), plus bank holidays. You will also have the option to buy or sell 5 days leave each year.

Birthday Leave: An additional paid day to celebrate your birthday with family and friends.

Healthcare: From day one you’ll have access to Medicash, our healthcare cashback plan, and after two continuous years of service, you have the option to join our private medical scheme.

Professional Development: Access to ongoing training and development opportunities to help you grow in your career.

Family Leave: Enhanced maternity, paternity, and adoption pay after two continuous years of service.

Employee Assistance Program: Confidential counselling and support services to help you navigate life’s challenges.

Salary Sacrifice Schemes: Support to help you save for retirement or purchase an electric car or bike.

Team Building Events: Engage with your colleagues through team\-building activities and events.

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